Pay: $ 15.19 min

Full Time, Location – Hybrid, Orlando

Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion to see the Gospel of Jesus Christ proclaimed to the nations. Come use your God-given talents to help do this!

Our teams at Cru Headquarters are committed to praying for and with each other. Your faith isn’t just something apart from who you are it’s an integral part of you. Here at Cru we want you to use your gifts to further the Kingdom each day.

The Kind of Work You’ll be Doing:

• Provide excellent customer service for a high volume of requests from donors and employees while maintaining accuracy and efficiency keying at 7,500 strokes per hour with a 5% or less error rate. Investigate and provide solutions to complex and unique eGift situations.
• Process eGift (EFT and credit card) contributions received via phone, email, and mail.
• Process a high volume of changes to existing contributions as instructed by donors, staff members, and/or ministry representatives.
• Maintain detailed records pertaining to each customer request received.
• Comply with PCI Compliance for the safe and secure handling of confidential data mandated by The Payment Card Industry Security Standard.
• Research and create a large quantity of service requests for donor and staff accounts.
• Initiate written correspondence regarding complex requests pertaining to eGift donations.
• Troubleshoot and train customers on Give Site use.
• Investigate and provide solutions to errors with online Giving Profiles and web account access.
• Responsible for completing all internal transfer of funds requests to staff and ministry accounts, including creating the gift and processing any changes in order to maintain staff paycheck accuracy.
• Maintain a daily statistical volume report of phone, email, and mail counts and error reporting.
• Prepare various donation reports upon request, answer questions staff may have about reports and update records as needed.
• Ensure regulatory and Cru policy requirements are met.
• Collaborate with other teams and departments to ensure the donor, staff member, and/or ministry representative is met with the utmost level of customer care.

Education and/or Experience:

Highschool diploma or GED, plus 1-3 years of related experience. Equivalent combination of education and experience will be considered.

We offer a comprehensive benefits package.