Job description

*NEW Headquarter Campus, Located in Brecksville, OH*

Accredited Learning Center!

**UH EMS Protocol co-creators**

It is Our Mission to help and care for those who cannot for themselves. Join Our Mission! #ClevelandBornOhioBred

3rd Generation Family Owned & Operated Business, Centered Around Advanced Clinical Care, Continuing Education, Long Term Employment & a Team Approach!

We offer a better employment experience, the best training and equipment, a wage scale matrix and annual review process that rewards properly and advances the motivated, while promoting longevity. We are building a better company, and we hope you come and see for yourself what we offer vs every other competitor in the marketplace.

Building a Better Company. "Cleveland Born, Ohio Bred!"

Learn more by watching our short video clips! https://bit.ly/3HrzFnt

Services We Provided: Specialty Care Transport (SCT), Advanced Life Support (ALS II AV, ALS II, ALS I), Basic Life Support (BLS), Wheelchair Van (WC)

Services Provided via Partnership: Critical Care (MICU/CCT) in collaboration with University Hospitals – Cleveland Market and Mercy Health – Youngstown Market

Leader in Event Medicine (EMS Scene Standby & First Aid for professional sports teams, colleges, universities, high schools, show venues, and other special events such as 5ks, tough mudders, movie sets and more!).

Communications Team Members and Dispatchers are critical support staff for our overall operation, which provides Emergency Medical Services and Skilled Patient Transport to a wide array of customers over a 14-county service area in Ohio. While it is recommended that candidates have either their EMD certification (Emergency Medical Dispatcher) or are/ have been an Emergency Medical Technician (EMT), those are not requirements. What is essential is that the individuals applying for this position understand healthcare, medical transport and Northern Ohio geography.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency and other high stress situations. You must be able to multi-task as well as take the appropriate action with little supervision.

Responsibilities:

· Receive emergency and non-emergency calls and record significant information

· Address problems and requests by transmitting information or providing solutions

· Receive and dispatch orders

· Prioritize calls according to urgency and importance

· Monitor the route and status of field units to coordinate and prioritize properly

· Provide field units with information about transports, traffic, challenges and requirements

· Operate a complex multi-function telephone and radio console requiring visual and auditory acuity.

· Operation of a sophisticated computerized network including retrieval and monitoring status changes as reflected by the computer system.

· Maintenance of multiple concurrent tasks or events without confusion.

· Frequent opportunities to demonstrate cognitive skills including analysis, comparison, priority setting, and re-evaluation based on new information.

Requirements:

· Proven experience as a dispatcher or a relevant position

· Tech-savvy with knowledge of relevant methods (Computer Aided Dispatch or CAD)

· Fast typing with experience in data entry

· Knowledge of procedures and guidelines for emergency situations

· Proficient in English (oral and written)

· Outstanding organizational skills and multitasking abilities

· Active listener with excellent communication skills

· Sound judgement and critical thinking

· High school diploma

Closing Note:

“It’s true, you spend more time at work in your lifetime than not. So, where you work should represent what you believe in. You should be proud to wear the logo you choose to put on each day. At Physicians Ambulance, our people are our differential. That’s not just a nicely structured sentence, that’s the truth. We aren’t a perfect organization; no, we are still building the perfect organization-- and it takes an army of good people to do it.

In a nutshell, we take care of our employees so they can take care of our customers. We do so by focusing most intently on clinical education, training and “the little details” that go a long way when caring for patients.

Our customers rave about our Paramedics, EMTs and Support Staff, because they are the best at what they do, the most caring, loving and passionate. I hope you consider coming in to see what makes us different.”

Jason Hess, President

Job Type: Full-time

Salary: $16.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:

Full PPE in stock and to individual size, the best sanitizing equipment on the market, and the most advanced infectious disease prevention protocols in the industry, in collaboration with our healthcare partners.

Education:

• High school or equivalent (Required)

Experience:

• Typing: 1 year (Required)
• Dispatching: 1 year (Required)

License/Certification:

• EMT-B (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 4 years (Required)

License/Certification:

• Driver's License (Required)
• EMT Certification (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location

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