Job description

Title: Dispatcher

Pay Rate: Starting at $16/hr

Location: Tuscaloosa, AL

Employment Type: Full-Time

Schedule: 11p-7:30a, weekend availability required

• Thursday-Monday
• Tuesday-Saturday

Benefits:

• Medical, Dental, and Vision Insurance options (with company contribution)
• 401(k) Plan
• PTO
• Night Shift Differential

About Ambulnz by DocGo:

DocGo is transforming healthcare with peerless innovation and on-the-ground care. Our mobile workforce of thousands of full-time traveling clinicians and our proprietary, AI-powered software leverages robust medical record integrations to drastically improve patient outcomes. In our tireless pursuit of high-quality, highly affordable healthcare for all, DocGo makes the impossible possible. We’re revolutionizing the delivery of healthcare and we need Dispatchers to join us!

Responsibilities:

• Be a team player, as EMS is a team effort, and providers must provide necessary assistance to ensure system readiness and adherence to quality assurance standards.
• Be flexible as emergency services operate on a 24-hour clock - your work shift schedule may vary due to the nature of the business.
• Coordinate the Work and Activities of EMTs.
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public.
• Receive, prioritize, and dispatch calls in the CAD system.
• Provide top tier customer service to medical facilities, the public, and our EMTs.
• Gather patient billing information and appropriate billing signatures.
• Roll up your sleeves and get things done!
• Maintain professional demeanor in the office and while on the phone with customers.
• Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities.
• Intakes a large call volume, triages to determine appropriate level of care and coordinate transport.

Qualifications:

• High school diploma or general education degree (GED)
• Proven experience as a dispatcher in a relevant field (EMS/ Clinical background is preferred)
• Emergency Medical Technician training and certification (preferred)
• Tech-savvy with knowledge of computer aided dispatch software (CAD)
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Night shift
• Overnight shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have experience using computer-aided dispatch software (CAD)?
• Do you have any dispatching experience? If so, how long?
• Do you have any experience in EMS? (please specify)

Education:

• High school or equivalent (Required)

Work Location: One location

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