Job description

We have a Entry Level Account Assistant position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to our client’s customers.

Responsibilities

• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
• Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
• Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
• Attract potential customers by answering product and service questions. Suggest information about products and services.
• Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
• Suggest potential products and services to management by collecting customer information and analyzing customer needs.
• Address any issues that may arise and escalate to management for their engagement and support.
• Handle other duties as needed.

Qualifications:

• High School Diploma / GED required.
• 1+ year of Customer Service experience.
• Professional experience in a call-center/client support environment a plus.
• Strong problem-solving abilities and attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Positive, customer-minded individual with a passion for serving.
• Able to prioritize, multitask, and manage time effectively.
• Proficiency in MS Word & Excel

Job Type: Full-time

Salary: $1,200.00 - $1,600.00 per week

Schedule:

• Monday to Friday

Work Location: One location

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