Job description

Florida Marketing North is one of the leading customer acquisition firms in Florida, recognized for providing our superior clients with the finest customer service. Thanks to our passionate and relentless team, we can consistently assist our clients’ expansion and significantly increase their new customer acquisitions at a higher rate than ever! As we prepare for our next development, we are looking for enthusiastic individuals to join our dedicated team as an entry level Customer Support Agent.

As a customer acquisition firm, our mission is to build strong connections with our clients and their customer base. Our entry level Customer Support Agents act as a liaison to maintain our client’s relationship with their loyal consumers. We prioritize our customer’s needs, create solutions, and leave them with an unforgettably positive impression. We ensure that our entry level Customer Support Agents are given the right tools to succeed through our comprehensive training. If you are truly passionate about growing your interpersonal skills, collaborating in a team environment, and eager to develop your career, then our entry level Customer Support Agent role was made for you!

As An Entry Level Customer Support Agent, You Will Be:

• Assisting customers in person with a friendly, approachable demeanor to improve customer satisfaction and increase customer retention

• Building value to our clients services by educating their customers on auto glass options, repairs and replacements

• Comparing and optimizing solutions to meet customer’s needs and documenting all auto glass damage in order to prepare report for the insurance claim

• Keeping in contact with customers over the phone to confirm transactions are completed and installation dates are set

• Training with the upper management team on a daily basis to ensure knowledge of client’s promotions, products, sales, and structure is updated and retained

• Collaborating as a team with fellow Customer Support, Sales, and Leadership members to exceed client’s projected goals

Skills Preferred For Our Entry Level Customer Support Agent Position:

• Possess strong verbal communication skills

• Ability to assess potential challenges and be solution oriented

• An exceptional student mentality and desire to enhance a customer’s experience

• Highly motivated and works well in a fast paced environment

• Ability to build a strong rapport with clients and consumers in a compassionate, empathetic, and positive manner

Basic Qualifications We Look For In An Entry Level Customer Support Agent :

• 0-2 years of experience as Customer Service Representative

• High School Diploma or equivalent certification

• US Work Authorization

Job Type: Full-time

Pay: $44,000.00 - $49,000.00 per year

Benefits:

• On-the-job training
• Professional development assistance
• Referral program

Experience level:

• No experience needed
• Under 1 year

Shift:

• Day shift

Work setting:

• In-person

Work Location: In person

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