The Center for Women and Families - Lead Emergency Shelter Resident Advocate

Together, disrupting the cycle of intimate partner and sexual violence is our mission. Do you want to join us in making a difference in the lives of people surviving power-based violence? The Center for Women and Families is looking for warm, caring, and empathetic individuals driven by a desire to help others! The Lead Emergency Shelter Resident Advocate helps to move toward our vision of thriving survivors in safe communities!

The Center for Women and Families provides free services to people of all identities who have experienced intimate partner violence and sexual assault. We help our clients and their dependent children become survivors through trauma-informed advocacy. Our goal is to mitigate the impact of their trauma by reducing their risk factors and building their resiliency. We serve anyone in Jefferson, Bullitt, Spencer, Shelby, Oldham, Henry, and Trimble counties in Kentucky and Floyd and Clark counties in Indiana.

The Lead Emergency Shelter Resident Advocate (ESRA) is responsible for training and mentoring new staff. They model exemplary performance to all staff and volunteers. The Lead ESRA provides shift oversight to Emergency Shelter operations. They engage in Emergency Shelter program initiatives. The Lead ESRA is responsible for actively assessing the needs of the shelter community and supporting staff, while managing a caseload of clients with minimal direct supervision.

This position is scheduled Sunday - Thursday, 3pm - 11:30pm

Our Amazing Benefits!

• Six weeks of annual combined (PTO) plan that starts accumulating on your first day

• Medical, dental and vision insurance

• Accident and critical illness insurance

• Flexible savings accounts for health and dependent care

• Short-term Disability Insurance

• Long-term disability insurance

• Group life insurance: The Center pays the premium

• Voluntary life insurance

• Employee assistance program

• 401(k) with company matching 2% after 1 year

Duties and Responsibilities

• Direct Client Services: Provide crisis intervention, safety planning, case management, counseling, de-escalation, transportation, advocacy, information, referrals, and supportive services

• Guide weekly client-centered sessions and aid clients in identifying immediate needs and viable goals.

• Complete weekly case plans, bi-weekly assessments, and transition plans.

• Conduct intakes, exits, agreements, and conflict resolution.

• Support shift lead, groups, walk-in clients, child enrichment, pet needs, and shelter space readiness.

• Assists with client desk, call center and hospital advocacy coverage as needed.

• Engage volunteers and community partners.

• Provide verbal and written feedback to teammates on their work at the agency

• Document prompt and timely interactions with clients and other relevant activities to examine program goals and outcomes and support continuous improvement

• Engage as an active contributor to Emergency Shelter and Centerwide initiatives

• Coordinate and monitor peer to peer shadowing with co-workers.

Qualifications

• Bachelor’s degree. A minimum of 3 years of experience in a related field may be substituted for a degree.

• Must have a valid driver’s license and maintain a driving record that meets CWF automobile insurance requirements.

• Fluency in languages other than English are a plus.

• Understanding of the impacts of trauma

• Interpersonal skills

• Ability to remain calm during challenges

• Ability to communicate effectively, both verbally and in writing

• Organizational skills

• Critical thinking skills

• Ability to facilitate cooperation among individuals and groups

The Center requires the basic round of COVID vaccinations and highly recommends boosters. The Center also requires all employees to wear a mask and maintain a distance of 6 feet while working.

Learn more about us from our social media links:

Facebook: https://www.facebook.com/thecenteronline/

LinkedIn: https://www.linkedin.com/company/the-center-for-women-and-families/jobs/

We value diversity and inclusion as a key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for helping others. For us, diversity not only includes race and gender identity, but also age, disability status, veteran status, gender expression, sexual orientation, religion, and many other parts of one’s identity. We support an inclusive workplace where staff succeed based on personal merit, qualifications, experience, ability, and job performance.