Job description

Emerson Toyota is looking for experienced Service Advisors/Writers to join our service team! We are looking for dedicated and motivated professionals who share the same passion we have here.

As a trusted Service Advisor, you will be the liaison between the customer and the service department to ensure high levels of customer satisfaction.

Automotive Service Advisor Responsibilities:

• Greet customers and scheduling service appointments
• Document customers concerns and comments.
• Write service orders and descriptions of problems and repairs
• Translate customers’ repair problems into standard repair terminology
• Explain repairs to customers and review service history
• Test-drive vehicles to confirm service repairs.
• Provide accurate estimates of the cost and time needed for repairs.
• Handle customer complaints making sure to keep our customers satisfied.
• Coordinate parts ordering and follow up appointment with customers.
• Provide the highest levels of customer service in order to retain dealership clientele.

Service Advisor Qualifications

• Service advisor/writer experience required
• Valid driver's license and clean driving record
• CDK Drive experience helpful.
• Professional appearance and attitude required
• Ability to multitask and stay focused in a fast paced environment
• High school or equivalent
• Must be reliable

Job Type: Full-time

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 10 hour shift

Ability to commute/relocate:

• Auburn, ME 04210: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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