The Facility Support Associate performs facility management functions supporting the operations of the Guest Services Department.

The Guest Services Department maintains the high standard of hospitality of The Billy Graham Training Center at the Cove (BGTC). Guest Services manages facility usage and service coordination to support all events. Our commitment is to ensure every guest experience is wrapped in hospitality and enrichment during their visit to The Cove.

The Billy Graham Evangelistic Association is a nonprofit organization that directs a range of domestic and international ministries. From its headquarters in Charlotte, N.C., the Billy Graham Evangelistic Association directs a wide range of domestic and international ministries, including: large-scale festivals led by evangelists Franklin Graham and Will Graham; The Billy Graham Library; The Billy Graham Training Center at The Cove, Blue Ridge Broadcasting which houses The Light FM located outside of Asheville, N.C.; SearchforJesus.net, an Internet evangelism project reaching thousands of people for Christ online; and many others through print, television, telephone, radio and the Internet.

The Billy Graham Training Center at The Cove (BGTC) was founded in 1987 by Billy and Ruth Graham to offer a retreat for people to leave the demands of daily life to study the Bible. The mission of the BGTC is “Training People in God’s Word to Win Others to Christ.”

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
• Faithfully upholds BGEA in prayer.
• Participates in daily BGEA staff devotions as schedule permits.
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations.
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence.

Essential Duties and Responsibilities

• Assists with managing maintenance and aesthetics appearance of the Training Center
• Assists with maintaining inventory of supplies at the Training Center
• Assists with maintaining order and usage of all storage spaces
• Assists with timely, proper setup of meeting rooms for events at the Training Center
• Assists with shipping/receiving and package/mail distribution to departments
• Assists guests as needed
• Transports guests on property as needed

Marginal Duties and Responsibilities

• Other duties as assigned by the Guest Services Coordinator (Hospitality and Facility Support)

Reporting Relationships

• Reports to Guest Services Coordinator (Hospitality/Facility Support)

Job Specifications

Skills and Knowledge

• Ability to relate to people well, being approachable, as well as have the ability to manage administrative tasks simultaneously
• Ability to communicate verbally and in written form with staff of all levels of the association, as well as guests
• Experience with or capacity to learn Microsoft Office suite, with particular strength in Excel, Word and Outlook
• Ability to work with basic tools
• Knowledge in basic maintenance skills
• Excellent organizational skills, with strong attention to detail
• Dependable, persistent, results oriented
• Commitment to hospitality and excellence
• Ability to work independently and as part of a team while demonstrating flexibility when priorities change
• Ability to analyze and make decisions based on BGTC protocols
• Maintain confidentiality where appropriate

Physical/Mental Demands

• Possesses a full range of motion and is able to walk and stand for extended periods of time
• Ability to work on ladders or scaffolding
• Ability to lift 50 pounds
• Ability to work under pressure
• Capacity to prioritize work and manage multiple projects in a high-paced environment
• Ability to work efficiently and productively under deadlines
• Ability to problem solve and find necessary solutions when problems arise
• Demonstrated flexibility to adapt to changing job parameters, deadlines, or directions

Working Conditions

• Work is typically performed in Training Center and Conventional Office Environment
• Extended daily, evening and weekend hours may be required

Employees filling associate positions are allowed to work up to 1,000 hours a year (calendar/sequential) and are not offered any benefits.

As an employee of Billy Graham Evangelistic Association:

• I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
• I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
• I agree that the purpose of my employment with BGEA is to further its Christian purpose, and that I am prepared to assist in accomplishing that purpose.
• I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.

These core beliefs make up the foundation upon which all our ministry endeavors are based:

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. 1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16.
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. Matthew 28:19; John 10:30; Ephesians 4:4-6.
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15.
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7.
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10.
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. 1 Corinthians 15:51-57; Revelation 20:11-15.
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. 1 Corinthians 12:12, 27; Ephesians 1:22-23.
• We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ. Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15.
• We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9.
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15.
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10.

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.