Job description

New Orleans Health Department

Working Title: Family Connects New Orleans Program Manager

Civil Service Title and Class Code: Health Project and Planning Manager

Salaried (Exempt) or Hourly (Non-exempt): Exempt

I. Summary of Position

The Family Connects New Orleans Program Manager will the lead of the launch of Family Connects New Orleans. Family Connects is an evidence-based universal home visiting program for families of newborns developed in 2008 through a through a partnership with Duke University, the Center for Child & Family Health, and the Durham County Health Department. The FCNO Program Manager will oversee all aspects of program delivery and promotion. The Program Manager is responsible for oversight of program staff, locations, fiscal management, policy implementation, and the pursuit and maintenance of certification through the Family Connects International model. This position is responsible for developing and fostering relationships with community organizations, funders, and a diversity of stakeholders in order to promote program success and sustainability. This position will also work with local hospital personnel, including the FCNO Medical Directors, Nurse Supervisors, and Home Visiting Nurses by providing education and technical assistance.

II. Organizational Relationships

Supervisor: Meshawn Siddiq, Deputy Director of the New Orleans Health Department

Assignments received from: Director and Deputy Director of the New Orleans Health Department

Interacts with:

• Family Connects International
• Ochsner and LCMC
• Public and private health insurers
• Public and private health care providers
• Maternal and child health focused nonprofit organizations
• Philanthropic Organizations
• NOHD program managers
• Chief Administrative Office
• Louisiana Department of Health

Individuals supervised: Family Connects Community Alignment Specialist and Data Specialist; Interns as needed

III. Duties and Responsibilities

A. Core Functions (provide at least 3):

• Ensure program operations and activities adhere to fidelity guidelines as identified by Family Connects International (FCI) and New Orleans Health Department policies and procedures
• Maintain regular communication with the FCI Implementation team.
• Supervise and manage full-time FCNO staff at NOHD in order to provide supportive feedback, identify process improvement opportunities, and help resolve complex problems.
• Oversee operations and regularly coordinate with staff of FCNO clinical programs at both Ochsner and LCMC.
• Coordinate regular meetings for leadership across the Family Connects New Orleans program.
• Report program metrics, operations data, and pertinent program data to various stakeholders.
• Coordinate Community Advisory Board process in collaboration with program Community Alignment staff.
• Assist in development and adherence to program and operating budget.
• Develop and maintain partnerships with state and local organizations, as well as other Family Connects program sites.
• Support development and execution of growth strategy and scaling plan.
• Establish and nurture relationships, partnerships, and coalitions with organizations that provide community resources and services that participate in the community system of care for young children and their families.

B. Additional Responsibilities (if applicable):

• Engage in grant writing and grant administration, track program budgets
• Develop and maintain communications with funders and seek grant opportunities.

· Contribute to equity, quality improvement and organizational development initiatives within the Health Department

· Participate in the Health Department’s emergency response activities as needed.

· Collaborate with other NOHD programs.

• Special projects and additional duties as assigned

C. Physical Requirements, if any:

• Occasionally required to lift 25 pound boxes

IV. Examples of Work (provide 3-5 examples)

• Organize a community advisory board for the Family Connects program as it coordinates services with others in the early childhood system of care.
• Attend nurse case conference meeting to provide individual-case consultation about community resources to support nurse home visitors as they connect families with community resources, as needed.
• Partner, sponsor and participate in community-based collaboratives and initiatives aimed at improving maternal and child health outcomes and to build community alignment in support of the Family Connects New Orleans program.
• Ensure fidelity of all staff to the Family Connects International model.
• Revise and refine program operations to better meet challenges and needs of the community.

V. Qualifications and Skills

A. Minimum Qualifications and Skills Required by Department:

· A Bachelor’s degree in a relevant field (public health, healthcare administration, nursing, social work, science, a social science, or a closely related field; and

· Five (5) years of professional experience in program management specifically in a public health or healthcare setting.

Or

A Master’s Degree from an accredited college or university in public health, social work, a social science or a closely related field; and[MAS1][JLAM2]

Two (2) years of professional experience in the planning and implementation of community based, academic, or public health programs and/or initiatives.

· Excellent knowledge of data analysis, reporting, and budgeting

· Proficiency in Microsoft Word, Excel, PowerPoint, graphic design software, social media platforms, email marketing platforms

· Ability to direct a team of clinical and non-clinical staff.

· Strong interpersonal skills

· Strong analytical skills

· Strong problem-solving skills

· Strong conceptual, strategic and visionary skills

· Understanding and commitment to a universal home visiting program as a public health intervention for newborns, mothers, and families.

B. Other Qualifications, Skills, and Competencies:

· Knowledge of and experience in effective public speaking techniques and the ability to present complex information in an effective and concise manner.

· Demonstrated experience and knowledge of disparities, health equity, and social determinants of health.

· Demonstrated experience in forming effective relationships and communicating with individuals, groups, and communities of diverse backgrounds, perspectives and cultures

· The ability to meet changing deadlines and be able to multitask.

· Recognize when an issue needs further attention from a supervisor and inform management so that the problems can be addressed.

· Experience in maternal/child health or home visiting preferred. Thorough understanding of project/program management techniques and methods.

· Proficient in written and oral communication

· Exceptional organizational and leadership skills.

[MAS1]Do we want/have to require a Master's? Does years of experience supplement for Master's level work?

[JLAM2]I think a master's is preferred but I like to have flexibility in case we have a good candidate without one … like an RN with management experience, for example.

Job Type: Full-time

Pay: $65,000.00 - $67,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
At this time, all City of New Orleans employees must show that they are vaccinated for Covid-19, or be tested on a weekly basis. Masks must be worn indoors.

Ability to commute/relocate:

• New Orleans, LA 70112: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: One location

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