Requisition ID: req41683

Job Title: Family Stabilization Program Case Aide

Sector: Social Work

Employment Category: Fixed Term

Employment Type: Full-Time

Compensation: USD 21.00 - 25.00 Hourly

Location: Denver, CO USA

Job Description

IRC BACKGROUND:

Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. One aspect of the IRC is to assist refugees with resettlement and integration in the United States. The IRC opened a Denver office in 2016 to provide reception and placement services to newly arrived refugees. The office is slated to resettle approximately 250 refugees per year and provide program services that assist refugees for up to five years following their arrival in the U.S. IRC in Denver’s service approach is client-centered, empowerment-focused, trauma-informed and multigenerational.

JOB OVERVIEW:

As an integral part of the IRC in Denver’s Health and Wellness department, the Family Stabilization Program aims to ensure that higher-risk clients receive additional support to set and move toward goals so they stabilize and are better positioned to realize self-reliance and longer-term integration. The Family Stabilization Program addresses needs among specific categories of clients as defined under the REACH Program by the Colorado Refugee Services Program (CRSP). The FSP provides intensive services that address threats to safety and daily functioning for these clients, including those who are survivors of domestic violence, live with severe and persistent mental illness, present with child welfare or elder abuse concerns, deal with substance abuse, experience suicide ideation, and/or identify to a group facing discrimination. The FSP team works in close coordination with one another and with multidisciplinary teams within the IRC, colleague resettlement agencies, external providers, and CRSP to promote stabilization of clients enrolled in the FSP.

Within the Family Stabilization Program, the Case Aide supports Family Stabilization Specialists to deliver services that promote such stabilization. Such support may include helping clients to navigate the health care system, non-immigration legal services, and extended housing support. This is an excellent opportunity for candidates with limited practice to gain experience and learn from a skilled team.

This position is funded for 8 months with the intention to extend dependent on funding.

MAJOR RESPONSIBILITIES:

• Following up on identified FSP client issues until fully resolved, and coordinating with resettlement staff to address issues that are outside the scope of the FSS role.
• Working collaboratively with resettlement agency staff to promote FSP client success and wellbeing, including engaging in consistent communication, building effective referral processes, establishing shared expectations around FSP services.
• Seeking out partnerships that increase FSP clients’ access to mainstream community services, and acting as a liaison to build and sustain relationships with providers and resources.
• Supporting health activities, such as teaching clients how to navigate the U.S. healthcare system, attend appointments with client to advocate for appropriate language services and proper healthcare follow up, and teaching clients their rights regarding the healthcare system.
• Supporting non-immigration legal activities, such as engaging with clients who are in FSP for domestic violence and clients who have received misdemeanors/felonies, helping the client to navigate legal services, and advocating for proper language services within the court system.
• Supporting housing activities, such as learning landlord/tenant law to best support clients, helping to deescalate family and neighbor disputes, and empowering clients to understand housing searches and selection.
• Maintaining accurate client case notes and documenting all client services in a timely manner.
• Assessing, evaluating, and reporting program performance and escalating issues as needed.
• Performing administrative tasks such as completing required documentation, reports, casefile quality assurance reviews, and similar items.
• Identifying needs for additional training or process improvement and contributing to solutions.
• Assuring compliance with the REACH Program guidelines and all other federal and state guidelines, program requirements and IRC contractual obligations.
• Performing other duties as assigned.

KEY WORKING RELATIONSHIPS:

Position Reports to: Clinical Supervisor

JOB REQUIREMENTS:

• Degree or experience in social work, counseling, or psychology fields.
• Experience in refugee resettlement and/or working directly with refugees is highly desirable.
• Ability to read and interpret IRC, state, and federal guidelines and instructions.
• Adept in leveraging resources and forging partnerships to better support clients; familiarity with local service provider landscape and resettlement context a plus.
• Strategic and creative thinker and problem solver.
• Excellent communication and interpersonal skills, particularly when working cross-culturally and with individuals with limited English proficiency.
• Fluent in English, both spoken and written; bilingual in one or more client languages an asset.
• Superb organizational, planning, time and task management and logistical skills.
• Strong decision-making capabilities, with solid judgement and ethics consistent with the IRC Way.
• Proficient in Microsoft Office (Word, Excel, Outlook), internet applications and relational databases.
• Use of a reliable personal vehicle required, with valid driver’s license and current insurance.

WORKING ENVIRONMENT:

• Standard office work environment combined with considerable time in the field and in neighborhoods where refugees live.
• Travel in and around the Denver metro area to facilitate service delivery, build community relationships and represent the IRC with community partners.
• Hours outside of typical office hours may be required regularly.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at IRC.Denver@rescue.org to request accommodation.

Compensation and Benefits: This is a full-time, limited term position classified as non- exempt and eligible for overtime under state and federal law. Compensation range is $21.00-$25.00/ hour depending on experience and qualifications. We offer a comprehensive and highly competitive set of benefits. In the US, this total compensation package includes: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month with low to no deductible; dental insurance starting at $7 per month; vision insurance starting at $5 per month; FSA for healthcare, dependent care, and commuter costs; a 403b retirement savings plans with immediately vested employer matching; disability & life insurance; generous parental leave; and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. The IRC in Denver actively promotes learning and growth for its team, through staff development accounts, access to talent development offerings, and opportunities to engage with IRC colleagues and represent the Denver office through special roles and assignments.

In addition, the IRC in Denver actively promotes learning and growth for its team members, through staff development accounts that allow staff to engage in individualized goal-aligned professional development, access to a range of talent development offerings to build skills in a wide array of areas from humanitarian principles to management skills, and opportunities to lead and engage with colleagues from across the IRC through communities of practice, special assignments, and designated roles that represent the Denver office, whether here in the U.S. or globally.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at IRC.Denver@rescue.org to request an accommodation.

#LI-Onsite