Proposal Content Manager

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group, FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

FCM Travel is seeking a Proposal Content Manager to join our RFP team, which functions in a fast-paced environment as part of a larger sales operation. This candidate will develop processes to streamline the maintenance of proposal- and other sales-related content, and help ensure content is up-to-date and easily accessible.

Key Responsibilities

• Manage RFP response content library (RFPIO)
• Establish content management processes to incorporate new responses and/or edits to existing information in RFPIO
• Enhance database search functionality by soliciting feedback from end-users and tag as appropriate

• Work with subject matter experts (SMEs), marketing, product development, leadership, and others to develop, update and maintain the database

• Regularly check for expiring content to update or remind SMEs to review, as needed
• Edit content to ensure it meets guidelines for consistency of voice, FCM branding, style, and formatting
• Become our RFPIO SME, add/train new users, and assist with complex uploads or other functionality requests as needed
• Keep RFP repository evergreen and accurate
• Manage supplemental sales material on SharePoint and/or Highspot

Experience & Qualifications

• Minimum 5 years of content management or RFP writing experience – travel industry experience a plus
• Thorough understanding of RFP processes and drivers of RFP success
• Technically proficient in RFP database technologies, Microsoft Office suite, SharePoint, and Salesforce
• Excellent project management and organizational skills, including the ability to marshal resources, communicate, and manage timelines
• Skilled writer, editor, and proofreader
• A high attention to detail
• Analytical and critical thinking skills for understanding complex ideas and then explaining them simply to others in both oral and written formats
• Ability to multi-task and effectively balance priorities
• Ability to take control and manage tasks or projects independently from start to end
• Collaborates with team and consistently communicates updates as needed
• Ability to work in a fast paced, dynamic environment

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

#LI-REMOTE

Location – Remote, USA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com