Description

Do you strive to make an impact in all that you do? Do you live for action and love fast paced work? Do like to solve problems and bring forth world class solutions? If you said yes to each question this role might be right for you!

Flex Technology Group is looking for a highly skilled Field Service Technician where the employee is capable of multitasking and managing a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

If you're looking for:

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Ability to troubleshoot and think independently
• Mechanical and electrical aptitude and demonstrated skills
• Knowledge of basic networking
• Computer and analytical skills
• Prior experience in maintaining and repair of office equipment required (Canon, HP, Lexmark, Okidata, Ricoh, Sharp, and Xerox experience is a plus
• Candidate must be Canon and HP Trained

What we're looking for:

• Possess excellent customer service and communication skills
• Complete all administrative aspects of the job on time and error free
• Provide accurate feedback with call close information, part usage reporting, and customer meter readings
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Must be able to problem solve, conduct written and verbal communications, read and comprehend technical information
• High School Diploma required Electronics or Computer Associates Degree preferred
• Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes
• Must have a reliable vehicle with a clean driving record

Flex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.