Job description

Job description

Field Service Technician

Location: Field Reports to: Field Tech Manager

Compensation: $17.00

FLSA Status: Non-Exempt, Full-Time

Physical Demands: Ability to lift/move up to 60 lbs. Ability to climb a ladder and work on roofs. Ability to work in the infrastructure of a home, including attics and crawl spaces. Ability to work in all inclement weather conditions. Must be able to use tools to install equipment.

Work Environment: Tasks are regularly performed with exposure to outdoor weather conditions. May work in high, precarious places.

Description: The Gtek Field Service Technician is the face of Gtek and requires excellent customer service skills paired with technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases. Qualified Field Techs will dispatch from Home to jobs.

Key Responsibilities:

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service to existing customers.
• Install new customers with Internet service, which includes mounting equipment at roof height, running Cat5-E cable from outside to the customer’s computer inside.
• Configure routers and customer computers for access to Internet services.
• Perform equipment upgrades for existing customers when new tower are installed or upgraded.
• Assist in determining new repeater locations to be able to expand service to potential customers.
• Infrastructure and Marketing to determine possible new tower locations for increased customer serviceability.

Skills:

• Must be professional in dress, speech, and manner.
• Ability to work independently, using sound judgement principles.
• Must be able to safely use ladders and be comfortable working on roofs and running cables to different parts of a building.
• Must be able to work outside in all weather conditions every day.
• Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
• Must demonstrate a desire to learn, supported with a love for technology.

Requirements for Role:

• The following personal tools are required to be purchased individually and must be purchased after 1 week of working at Gtek. If the tools are lost then it is your responsibility to replace the tools asap. Tool Belt, 7/16” wrench, 1&frasl ;2” wrench, 3/8” wrench, 10mm wrench, Klein Cat5 Crimpers, Electrician Scissors, Pliers and/or Crescent Wrench, Phillips/Flat head screw driver, Level, Punch down Tool, side cutters, nut driver set.**
• Must have Valid Driver License
• Must be able to meet the completion rate of 2 installs + 1 fix or 1 install + 3 Fixes or 5 Fixes in a single day.
• Must follow all of Gtek’s core values - Team Work, Customer Driven, Integrity Matters, Innovation
• Must have smart phone & home internet
• TWIC Card not required
• Steel toe boots with tread
• Must be clean shaved ( When doing refinery work must shave on the spot)

* Education/Experience: A High School Diploma or GED is required.

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Exp preferred: 1 year

Job Type: Full-time

Pay: From $17.00 per hour

Job Type: Full-time

Salary: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Portland, TX 78374: Reliably commute or planning to relocate before starting work (Required)

Budget
Job budget: Not sponsored
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Job Type: Full-time

Salary: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: On the road

Work setting:

• Outdoor work

Experience:

• Mechanical knowledge: 2 years (Preferred)
• working with hand tools: 1 year (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Work setting:

• In-person
• Outdoor work

Ability to commute/relocate:

• Portland, TX 78374: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Programmable logic controllers: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

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