SUPERVISION RECEIVED: Reports to and works under the direction of the Associate Director of Financial Aid Services.

SUPERVISION EXERCISED: None.

POSITION SUMMARY: The primary role of the Financial Aid Advisor is to assist the Financial Aid Services team with the operation of the Office of Financial Aid Services; including but not limited to activities associated with the institution's financial aid programs and providing excellent customer service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Represent the Office of Financial Aid Services and Moravian University in a positive and professional manner by providing an extremely high level of customer service to all current and prospective students and their support systems, as well as fellow institutional faculty and staff members.
• Serves as an information resource to students, potential students, and their families; explains the policies and procedures involved in applying for financial aid
• Provides administrative and clerical support to department staff including managing and scheduling appointments.
• Manage a caseload of undergraduate students (prospective/current) which includes counseling, daily ISIR and record processing, verification, and C-flag review and processing.
• Responds to emails, phone and in-person financial aid inquiries and appeals, answer questions about requirements, and assist staff with correspondence tracking.
• Counsel undergraduate students and their support systems throughout the financial aid process, discussing matters of financial literacy, affordability, and financing and payment options available.
• Assist students and their support systems with the completion of financial aid application materials.
• Review all submitted application materials and related supporting documents for accuracy and completeness.
• Complete verification and resolve discrepancies of student's ISIRs and consult with Assistant Director on any necessary repackaging of students' Financial Aid Offer based upon changes or corrections.
• Collect information on changes of circumstances/special circumstances from students and their support systems, and consult with the Assistant Directors for processing of appeals and/or professional judgment to provide a decision on additional aid opportunities in a timely fashion.
• Assist in creating and maintaining a list of reputable outside scholarships and resources for students.
• Assist with packaging Financial Aid Offers for undergraduate student populations.
• Create and maintain necessary files, records, and reports.
• Maintain office supply inventory and orders.
• Assist in the management of the financial aid social media accounts.
• Maintain close working relationships with all members of the university.
• Uphold membership to professional financial aid associations and attend financial aid and customer service webinars, meetings, and conferences as needed.
• Perform additional job-related duties as assigned by the Director and Associate Director of Financial Aid Services.

QUALIFICATIONS: High school diploma or GED required. A baccalaureate degree is preferred, with 1-2 years of experience in financial aid or a related area (work study experience is acceptable). The position requires attention to detail, genuine commitment to creating a positive student experience for diverse populations, and the ability to work both independently and as a member of a dynamic enrollment team. Additional requirements

include excellent verbal, written and interpersonal skills; demonstrated problem solving ability; and a working knowledge of the financial aid application process and industry practices. Ability to work extended hours and occasional weekends, based on scheduled events and emerging priorities.

TO APPLY: Qualified candidates should attach their cover letter and resume to the online application by clicking "Apply Now". Please attach documents as a PDF file.

Link to our DEI Action Plan: https://www.moravian.edu/dei-action-plan

Deep respect for others is fundamental to the Moravian University community. Moravian University does not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of actual or perceived race, ethnicity, color, sex, religion, age, ancestry, national origin, caste, sexual orientation, gender identity or expression, genetic information, pregnancy, familial status, marital status, citizenship status, veteran/military status, disability status, or any other protected category under applicable local, state, or federal laws.

Concerns regarding all forms of discrimination, including sexual harassment and/or sex discrimination in employment:

Leah M. Naso

Dean for Compliance, Training & Development (Title IX Coordinator)

1309 Main St. 2nd Floor

Moravian University

1200 Main St.

Bethlehem, Pennsylvania 18018

(610) 861-1529

equityandcompliance@moravian.edu

Concerns regarding gender and equity in athletics:

Rebecca May

Associate Athletic Director (Deputy Title IX Coordinator)

109 Johnston Hall

Moravian University

1200 Main St.

Bethlehem, Pennsylvania 18018

(610) 625-7791

mayr@moravian.edu

Concerns regarding the application of Title IX:

U.S. Department of Education

Office of Civil Rights

100 Penn Square East, Suite 515

Philadelphia, PA 19107-3323

(215) 656-8541

ocr.philadelphia@ed.gov

Report sexual harassment/sex discrimination online anytime (can be anonymous) at www.moravian.edu/titleix. Grievance procedures can be found in the institutional Equal Opportunity, Harassment, and Non-Discrimination Policy at www.moravian.edu/policy.

Please visit moravian.edu/benefits to review benefits offered at Moravian University.*

WORK ENVIRONMENT: The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.

The individual is routinely exposed to indoor conditions and outdoor weather and temperature extremes, and moderate noise level.

Pursuant to the ADA, Moravian University will provide reasonable services and accommodation(s) to employees with qualified disabilities in order to perform the essential functions of their employment, except when doing so would be unduly disruptive and/or result in undue hardship to the University. Accommodations are determined on a case-by-case basis through documentation review and an interactive interview process that includes the employee's supervisor. Requests for accommodation or questions about this process should be directed to Human Resources at hr@moravian.edu or 610.861.1527. View the standard physical demands for positions at Moravian University. If this position requires additional or different demands, a Human Resources team member will notify you.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

• Please visit this link to review the benefit eligibility status associated with this position.