Job description

We are committed to the health and safety of our employees, members, program participants, and those most vulnerable. If hired by the McGaw YMCA, you will be required to provide proof of being fully vaccinated against COVID-19 no later than 10/18/2021 or your start date, whichever occurs later, unless an accommodation for a disability or sincerely held religious belief is granted.

POSITION SUMMARY:

Note: This position requires flexibility in scheduling to include early mornings, late evenings and weekend hours.

Regular schedule aside from special needs and events:
Monday-Thursday - 12:30pm-8:15pm
Sunday - 7:30am-5pm

The Membership Coordinator will be available and visible to members and is responsible for supporting the day-to-day operations of the Front Desk (24 hours of operation) and Fitness Desk. In this role, the Coordinator is accountable for ensuring that we are providing outstanding customer service in order to drive membership acquisition and increase member satisfaction and member retention. The Coordinator will be responsible for supporting the Manager in scheduling, on-boarding, coaching and developing Membership Department Associates and Specialists. The Coordinator works effectively cross-departmentally to create seamless and consistent customer service. This position requires the ability to work in a fast-paced environment with an emphasis on leadership, training, sales, member outreach, community engagement and conflict resolution. The Membership Coordinator role requires an individual with a deep commitment to diversity, inclusion, access and equity.

ESSENTIAL FUNCTIONS:

· Day-to-day support of the operations at the Front Desk and Fitness Desk.

· Along with the Manager, assesses staffing and schedules staff at the front desk and fitness desk. The front desk is a 24 hour operation and the fitness desk is scheduled when the facility is open to members. The Membership Coordinator will fill in when there are gaps in the schedule. The Coordinator will make recommendations to the Manager on scheduling efficiencies.

· Responsible for supporting the onboarding and training of membership staff to include membership sales, program registrations, cash management, point of sale transaction, rent payments, switchboard operations, and administrative tasks as assigned.

· Assists in the on-boarding, coaching, and development of Membership Department staff.

· Reinforces the implementation and ongoing review of Membership Department employee handbook.

· Requires thorough knowledge of software systems CCC (Christensen Computer Company) and MBO (MindBody Online) for registration, program rosters, point of sale transactions and gathering data for records and reports.

· Works individually with members to create scholarships or payment plans based on need.

· Responds to member complaints and concerns in a timely and professional manner, shares information with other staff as needed.

· Leads in outstanding customer service, creating a welcoming environment, and delighting members. Creates this culture for all staff interactions.

· Ensures that staff is all well-versed in emergency procedures and prepared to execute them at any time.

· Recommend new policies/procedures and changes to existing policies/procedures for consideration to supervisor.

· Collaborates with supervisor to manage locker rentals in the men’s, women’s and women’s family locker rooms.

· Works closely with other departments to ensure members/residents/guests are given accurate information and MR staff is able to effectively communicate and sell our programs.

· Delegates assignments of special projects to Member Relations Associates and Specialists.

QUALIFICATIONS (Including requisite computer skills):

· 3-5 years customer service experience

· Microsoft Office proficient

· Outstanding interpersonal skills

· Ability to effectively engage a diverse population

· CPR/First Aid/AED Certified within 30 days of hire

· YMCA experience is strongly preferred

· Demonstrated experience working with teams

· Must have the ability to multi-task and work in a fast paced environment

· Ability to work a variety of hours including evening and weekends

· Ability to meet deadlines and achieve set goals and expectations

Job Type: Full-time

Pay: $16.85 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Schedule:

• Evening shift
• Weekend availability

Application Question(s):

• In 4-5 sentences, please share why you are interested in working at the McGaw YMCA.
• Are you fully vaccinated against COVID-19?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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