Job description

We are adding team members to our awesome staff at the Doubletree Hotel in Hattiesburg, MS.

IMPORTANT NOTE: PLEASE GO DIRECTLY TO THE DOUBLETREE HOTEL AT 10 GATEWAY DRIVE IN HATTIESBURG, MS TO FILL OUT AN APPLICATION, AND FOR IMMEDIATE CONSIDERATION.

BASIC PURPOSE:

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous

and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

FUNCTIONS/REPSONSIBILITIES:

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.

• Inventory guest room keys according to policy and request re-keying as necessary.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
• Deliver guest invoices if working overnight shifts
• Perform Night Audit functions as needed, and/or as requested by supervisor
• Assist in other departments when the need arises, as directed by supervisor. This may include assisting with breakfast set up or clean-up, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts, and assisting with housekeeping and/or laundry needs
• When needed, assist other departments and employees with any tasks requested by a supervisor or manager

KNOWLEDGE AND SKILLS:

Education: High School education or equivalent experience.

Experience: Previous experience in the hotel industry as Front Desk Agent preferred but not necessarily required. Much experience is gained from on-the-job training

Skills and Abilities:

• Excellent grooming and appearance standards are required
• Excellent verbal and written skills are required
• Problem-solving skills are critical
• Ability to take direction and work independently is required
• Promptness and exceptional attendance is required

• Requires a working knowledge of the Front Desk aspect of Sun's services, policies or operations and a general knowledge of the hotel.
• Requires knowledge of and ability to operate computer equipment and the reservations system.

Hours Required:

• Scheduled days and times may vary based on need and/or direction of supervisor
• Flexibility in scheduling required, including weekends, night and holidays when needed
• Must adhere to the time and attendance policies set forth by the company

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Work Location: In person

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