Job description

Are you a people person? Friendly & Outgoing? Do you see yourself handling calls, requests, and making guests happy? If you are looking for an opportunity in the hospitality industry we're interested in YOU. At Holiday Inn Express, we employ people who apply a tremendous amount of care and passion to their jobs - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

We are an IHG hotel located in Minden, LA. We are the #1 hotel in the area. We have 60 rooms located at 1332 Sibley Road. We cater to corporate and leisure guests who come to Minden to work, visit families, or simply enjoy a night's rest while traveling on I-20.

IHG is an equal opportunity employer.

Available Shift - Be available for shifts starting at 2PM and ending at 10PM approximately 2 to 3 days a week. Days off would be different each week.

Check-in/check-out hotel guests in a timely and professional manner.

Welcome guests with a friendly attitude.

Register guests, issue room keys, provide information on hotel services.

Answer phones in a prompt and courteous manner.

Accurately process all cash and credit card transactions in accordance with established procedures.

Communicate requests or issues to management that may require a follow-up.

Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

Promote teamwork and quality service through daily communications and coordination with other departments.

Perform other duties as assigned including guest room tours, helping other departments, special guest requests, etc.

Qualifications and Requirements:

High School diploma or equivalent, or in process of obtaining.

You must be able to pass a Background Check. Must have valid driver's license.

This job requires ability to perform the following:

Frequently standing behind the desk and front office areas

Carrying or lifting items weighing up to 30 pounds

Handling objects, products and computer equipment

Use a keyboard to operate various property management and reservations systems, etc.

Communication skills are utilized a significant amount of time when interacting with guests and employees.

May be required to work weekends, and/or holidays.

Work Area: Front Office

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

What we offer

• $10.00+ per hour
• Employee Discount

Benefit Conditions:

• Only full-time employees eligible
• Email
• Phone
• Chat
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Student - Available for shifts as described
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Types: Part-time, Internship

Pay: $10.00 - $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Life insurance
• Paid time off

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: In person

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