Job description
Job description
Front Desk Agent
Represents the hotel to the guest throughout all stages of the guest’s stay. Determinate’s a guests reservation status and identifies how long the guest will stay. Helps guest complete registration cards and then assigns rooms accommodating special request whenever possible.
Verifies the guest’s method of payment and follows established credit – checking procedures. Places guest and room information in the appropriate Front Desk racks and communicates the information to the appropriate hotel personnel.
Additional Front Desk Agent Responsibilities:
- Register guests and assign rooms. Accommodates special requests whenever possible. ·
- Assists in pre-registration and blocking of the rooms for reservations. ·
- Thoroughly understand and adheres to proper credit, check-cashing and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room types of rooms available, and room rates. Must be sales minded. Presents options and alternatives to guests and helps in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Pre-Requisites
Education High school graduate or equivalent. Must speak, read, write and understand the primary language used in the workplace. Must be able to and understand the primary language used by the guests who visits the hotel.
Experience Previous hotel-related experience and Opera pms system.
Physical Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Job Type: Full-time
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
Ability to commute/relocate:
- Miami, FL 33122: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Miami, FL 33142: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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