Job description

Our Commitment to you:

We are dedicated to your success and will make sure to provide you with our support, comprehensive training and development goals, ongoing transparency and feedback, and an open-door policy. We are committed to make your onboarding a smooth and enjoyable process from day one and look forward to welcoming you into our team.

Responsibilities:

• Immediately greet guest and offer to assist with their needs.

• Register and assign guests to hotel rooms.

• Establish method of payment and verify credit.

• Compute bills, collect payments, and make change for guests.

• Transmit and receive messages, using telephones or PMS system.

• Respond to guest requests in a timely manner.

• Receive and resolve guest complaints, elevating to supervisor if necessary.

• Perform bookkeeping activities, such as balancing accounts and conducting audits.

• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

• Perform other duties as requested by management.

Job Requirements:

• High School diploma or equivalent preferred.
• Previous customer service experience in hotel or equivalent training required.
• Knowledge of PMS systems preferred.

Benefits:

• Generous medical, dental & vision insurance plans
• 6 Paid Public Holidays
• 16 PTO days
• 401 (k) Retirement plan + Employer contribution match
• Free uniforms and free uniform care
• Discounted Parking rates or Discounted DART passes

You will have valid work authorization for the U.S.

The Joule is an equal opportunity employer.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Holidays

Experience:

• Hotel experience: 1 year (Required)

Work Location: One location

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