Job description

Front Desk Pet Parent customer service

Dogtopia of Berkeley Heights

Description

Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a front desk coordinator. This person MUST love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

About the Front Desk Role:

· The focus of this job is making relationships with Pet Parents and getting to know everything about their pups.

· Enthusiastically greet and attend to everyone who walks in or out of Dogtopia.

· Answer Pet Parent questions over the phone and in person and conduct tours and explain benefits of dog daycare and sell enrollment packages.

· Check pups in and out of daycare, boarding and spa and correctly charge based on different package prices

· Physically handle dogs and walk them back and forth to playrooms.

· Schedule and confirm meet and greets with pet parents. Follow up with pet parents and veterinarians for vaccination records prior to meet and greet appts.

Check voicemails, emails and texts incoming and outgoing.

Following up with Leads to schedule the pups evaluation and convert them to a member!

· Communicate with canine coaches about schedules of in and out of playrooms and spa.

· Log any notes from canine coaches about pup’s behavior or activities as well as log in any concerns in orange book

About YOU:

· You are obsessed with dogs.

· You are 18+ with a strong work ethic who is reliable and punctual!

· You’re fast-paced, with a strong sense of urgency.

· You thrive when you have multiple tasks at once.

· You enjoy meeting and interacting with new people and can make relationships .

· You like to work with others and being a part of a team.

· You’re lively, enthusiastic, friendly and a very strong communicator.

· Ability to work flexible days and hours, including holidays and weekends

· Occasional cleaning may include, mopping, sweeping, trash, and water refill

About US:

· Dogtopia is the leading destination for dog daycare, boarding, and spa services. Our mission is to provide safe socialization, exercise and education at our modern, open-play facility. The dog’s safety is our top priority! We are also proud to be deeply invested in the dogtopia foundation with initiatives that enables Dogs to Positively Change Our World. A big part of our success: we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence. We are a unique breed. We love and care for our Pet Parents pups like they are our own. We provide you with the industry's best training in dog behavior and care. You have can make it the Most Exciting Day Ever for every dog in your care. It’s always bring your dog to work day!

Understanding our Dogtopia-isms As Dogtopians the rules we live by are:

· We LOVE life unconditionally like a dog.

· We STAY loyal to our pack.

· We CHASE the absolute highest standards of safety.

· We PLAY to our fullest potential.

· We TREAT every day like It’s the Most Exciting Day Ever!

Compensation:

$15/hr

Job Type: Part-time

Pay: From $15.00 per hour

Shift:

• 4 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Berkeley Heights, NJ 07922: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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