Job description

Job is fulltime: Night Shift 7pm-7am

Experienced front desk personnel----Come join our team! Great opportunity to join an Emergency Room in Harker Heights, Texas that strives for excellence! We are looking for experienced Receptionists who know how to treat every person like they're a VIP. This position is one of the most important in our practice - your professionalism and positive attitude are essential! We treat all of the staff like family. We hire for spirit and we will train for skill. Come join our team!

The ideal candidate will be a self-motivated, multi-tasker who clearly understands the focus of our business and is interested in working hard to grow our practice and treat patients the way you would like to be treated.

QUALIFICATIONS:

Education/Experience:

• Three years OR MORE experience in customer service or related area.
• One to three years of management experience
• High School diploma required.

Skills, Knowledge, and Abilities:

• Effective positive interpersonal and customer relations skills via telephone and face-to-face interaction; practices positive customer relations.
• Ability to manage personnel.
• Ability to utilize resources in an organized manner.
• Ability to follow directions and use good judgment for situations which require initiative and ingenuity.
• Excellent interpersonal skills are necessary to communicate tactfully and effectively with all staff and patients.
• Filing skills.

Physical Requirements:

• Prolonged sitting (over 4 hours).
• Intermittent standing and walking.
• Squatting, bending, kneeling, twisting, reaching, grasping, feeling, fine motor skills.
• Frequently standing, bending, stooping, twisting, and reaching to check or move equipment and assist patients and staff.
• One-handed and two-handed duties.
• Lift 35 lbs; carry 0-35 lbs; push/pull 0-35 lbs.
• Operate computer extensively.
• Courteously answering of the telephone.
• Speak and hear normal speech, telephone, and sounds.
• Ability to organize multiple tasks daily and reprioritize tasks.
• Accommodate occasional frustration and anger on part of patients and families.
• Environmental exposure to noise, dirt, dust, fumes, chemicals, cold, heat, and sometimes infectious diseases.

RESPONSIBILITIES: Registration Activities:

• Greet patients as they arrive and promptly notify on-duty Nurse or CT Tech.
• Enter accurate demographic information into the computer.
• Audit the work of the other front desk associates
• Create and manage the front desk work schedule
• Train new front desk employees
• Answer phones, take messages and distribute calls as appropriate.
• Scan and store documents into computerized medical record system, including insurance card and driver license.
• Ensure adequate amount of forms used by Facility are available.
• Assist in completing forms when necessary.
• Maintain a neat and orderly work environment.
• Verify insurance eligibility and benefits for each patient.
• Limit and refrain from personal conversations and/or phone calls that can be overheard by patients.

If you are self-motivated, honest, dependable and a team player with pleasant communication skills toward co-workers and our patients -- we want you as part of our team! Compensation based on experience. Please send your resume and cover letter.

Job Type: Full-time

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 12 hour shift

Ability to commute/relocate:

• Harker Heights, TX 76548: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: One location

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