Job description

• Accurately book guest reservations.
• Register guests into the hotel in a prompt courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check outs, and VIP arrivals.
• Handle confidential information, including guest records, with a high degree of integrity.
• Answer phone in a prompt, efficient, and professional manner.
• Route phone calls as appropriate and take message for hotel staff and guests with accuracy.
• Read and communicate through the Logbook daily.
• Promote hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and surrounding area.
• Answer guest questions about the property and amenities and is able to refer guests to area attractions and outlets.

• Resolve minor guest complaints to the satisfaction of the customer; informs supervisor of challenges, complaints, disturbances or unhappy guests.
• Respond quickly to customer requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.
• Complete daily paper work as assigned.
• Accurately handle departmental accounting of monies, receipts, and other forms of credit.

• Wash, dry, fold and restock all storerooms and carts with clean sheets and towels each day.
• Know all safety precautions, emergency procedures, and be familiar with the building systems.
• Maintain a professional image at all times through appearance and dress.
• Follow all company and hotel brand policies and procedures.
• Other duties assigned by supervisor or management

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• On call
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 1 year (Required)
• Front Desk: 1 year (Required)

Work Location: One location

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