Job description

RESULTS DESCRIPTION

The Front Desk Associate is a pivotal position within the salon as they provide the first and last impression our guests receive when coming to The Lash Lounge. The Front Desk Associate must provide exemplary customer service to all Lash Lounge guests and ensure that their experience in our salon meets our “Gold Standard”. This position is critical to the livelihood of the salon and contributes to the positive reputation and overall culture that is conveyed to our guests

RESPONSIBILITIES:

• Manage the appointment scheduling for Lash Lounge guests and proper handling of incoming and outgoing calls with the expected “Gold Standard” customer service level.
• Manage the proper tracking and the input of guest records into the salon software with correct guest lead source and promotional codes.
• Manage an organized work area, the preparation and filing of the guest charts, intake forms, consultation forms, aftercare hand-outs, package purchase agreements, and all other forms as needed.
• Be proficient and educated in working the POS software, sales transactions of guests for services and retail items, and manage the end of day cash drawer reconciliation.
• Resolve issues such as scheduling conflicts or mishaps, product returns, customer complaints, and general salon maintenance to keep everything running and looking its best.
• Aide in the cleanliness of the salon including stocking the retail area, merchandising area, picking up trash, sweeping, cleaning, dusting, and whatever is required to keep the salon looking top-notch.
• Educate guests on retail products’ key benefits.
• Assist with promotional events at the salon or outside the salon to help market the salon and build the brand.
• All other duties as prescribed.

SKILLS/QUALIFICATIONS:

· Strong verbal communication and listening skills.

· Strong customer service skills and the ability to work professionally with the public.

· Strong computer and phone skills.

· Initiates self-learning exhibits insatiable curiosity and interest in self-improvement.

· Well organized, detail-oriented, and able to multi-task with ease.

· Exhibits sound judgment.

· Forms strong working relationships within the team.

· Identifies additional tasks to be completed and willingly assists others.

Additional Compensation:

• Commission

Administrative Duties:

• Scheduling
• Sorting and sending mail
• Answering and routing phone calls
• Managing social media
• Greeting visitors

Financial Duties:

• Processing payments
• Billing

Setting:

• Other

Ergonomic Workspace:

• Yes

Hours per week:

• 20-29

Job Type: Part-time

Pay: From $15.00 per hour

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Experience:

• Membership Sales: 1 year (Required)
• Retail Sales: 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)

Work Location: In person

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