Job Requirements

Summary:

As the Front Office Manager of the CURIO Collection, Breckenridge you would be responsible for managing the Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The expected pay range is $47,100 - $68,175 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. Please note that after applying here, you must still apply on the Vail Resorts careers website, for official consideration:

What will I be doing?

• Work with the Culture & Engagement Manager, Director of Operations and General Manager to maximize revenue and minimize expenses while providing the highest level of guest service.
• Budget, forecast and support fiscal responsibility within the operations of the department.
• Communicates effectively in writing and verbally to provide direction to staff.
• Handling any guest comments or claims providing exceptional service and resolution.
• Observe performance of team members, celebrate exceptional service and encourage improvement where needed.
• Interview, select, train, supervise, evaluate, counsel, and administers progressive disciplinary procedures for Front Office team members when needed.
• Greet customers and support the Journey Ambassador program during high volume periods of business.
• Function as a key associate providing the 1st impression of the hotel to each guest and train Front Office team members to emulate the same 1st impression.
• Manage the maintenance and sanitation of workspaces during the shift to ensure a safe work environment, compliance with regulations and protection of the physical asset.
• Perform tasks of employees supervised when needed to facilitate service and for training.
• Assist staff as needed.
• Monitor SALT feedback to highlight trends for the property and work with other departments to address any detracting items.
• Provide guest services in a highly professional manner exceeding guest expectations at all times by creating the WOW experience.
• Conduct orientation training with new associates.
• Focus on providing world-class service for every guest at every opportunity.
• Train, mentor and nurture your associates to remember the guests needs come first.
• Create the "WOW" factor at their first impression - arrival at the hotel.
• Be aware of VIP guests and communicate this to staff.
• Coach and Counsel staff when needed in a way to assist with their development.
• Ensure associates are in 100% compliance to uniform standards.
• Able to work a flexible schedule including weekends and holidays as required.
• Initiate and implement up-selling techniques to promote hotel services and facilities.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, policies and knowledge of the local area and events.
• Structure the hotel's sundry shop to be profitable and exceed guest expectations in the positioning of items to purchase.
• Successfully complete other duties as assigned.

Work Experience

What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Qualifications:

• Minimum 3 years in Leadership experience in a Front Office environment - Required.
• Detail oriented
• Strong communication skills
• Strong Hilton and/or Hyatt system skills (OnQ, R&I;, Opera, PRIO) - Preferred
• Ability to learn new systems quickly.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• Excellent training and professional development
• Referral Program
• Eligible for annual bonus
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• 401(k) Retirement Plan
• Critical Illness and Accident plans
• Employee Assistance Program

DisclaimerThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.