TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Essential Responsibilities:

• Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or department
• Operates the department’s or branch’s main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the caller
• Becomes familiar with TowneBank’s locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
• Types memos, correspondence, reports and other documents as needed
• Assists the branch or department team with a variety of day-to-day duties as requested
• Assists with copy projects
• Other duties as assigned
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Minimum Physical Requirements:

• Sitting 60% of the time
• Walking to the teller line and to other co-workers several times daily to deliver mail and customers’ transactions
• Escorting customers to other branch personnel
• Assisting elderly and handicapped customers when entering and leaving the building
• Operating the copy machine several times a day
• Walking to check the FAX machine hourly; operating the FAX machine; adding paper and performing necessary maintenance to the machine
• Maintaining and organizing supplies requiring lifting (up to 10 pounds), reaching, bending and stooping
• Preparing and monitoring coffee for customers

Environmental Conditions:

• Normal business environment
• Receptionist area is located near the main doors which can result in a change in air temperature throughout the day

Minimum Required Skills and Competencies:

• Excellent customer service skills
• Excellent telephone skills

Desired Skills and Competencies:

• Computer experience (Word and Excel)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)