Job description
Gaming Service Technician I
The Gaming Services Technician is responsible for performing a variety of duties related to the basic troubleshooting, maintenance, and repair of gaming terminals while in a casino and gaming service environment. This position will service and support activity at Delaware Park.
Responsibilities:
- Performs installations, de-installations and relocations of video game devices.
- Troubleshoots video gaming equipment to determine cause of failure and perform necessary resolution, escalate when necessary. This may include swapping failed equipment, cleaning and/or repairing the malfunctioning component.
- Communicates effectively and efficiently with floor attendants.
- Assists in the resolution of player disputes.
- Using technical manuals in the repair/maintenance of Video Gaming devices.
- Performs regularly scheduled preventive maintenance.
- Comprehensive understanding of rules and regulations within assigned jurisdiction and knowledge of venue specific policies within the assigned jurisdiction.
- Thorough understanding of company procedures necessary to service and maintain installed Video Gaming devices.
Qualifications
- High School graduate or GED equivalent. Must be age 21 in order to work in the casino facility.
- Two or more years of related work experience.
- Candidate must have strong mechanical reasoning skills and the ability to work independently.
- Will be required to apply for Gaming License.
- Limited travel between facilities.
- Will be required to perform services in the smoking areas of the facility.
- Physical requirements involve frequently lift up to 50 pounds, loads/unloads trucks, walking for periods of time, bending and squatting and depending on services required, having to be on hands and knees for a length of time.
- An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability
Work Location: One location
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