Job description
Overview:
Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States, including Starbucks, Chick fil A, Chipotle and McDonalds. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 24 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of it's history and excited for our growth-filled future.
JOB SUMMARY:
The General Manager plans, directs, and coordinates the ordering, warehouse, and distribution activities of a distribution center to ensure Customers’ stores obtain required products in a timely manner and in accordance with high standards of customer satisfaction. This location supports an iconic branding serving several hundred QSR's.
We offer a competitive salary, bonus and other benefits for the right candidate.
Responsibilities:
Manage, through subordinate managers, approximately 170 employees in a union environment. Direct projects with significant financial and strategic impact. Manage critical, highly sensitive external relationships.
PERFORMANCE CATEGORIES
Education/Certification:
Bachelor’s degree in business administration from an accredited college or university
Experience:
10 or more years of relevant work experience in product distribution center management
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
We are looking for a strong General Manager for our Washington DC distribution center, located in Capitol Heights, MD. This person will oversee all warehousing, transportation and administration activities.
We are looking for a strong leader in who takes pride in developing their people, and one who is a good strategic thinker with strong values.
We have about approximately 170 associates, including over 80 CDL drivers, at this location. This location is a union environment.
Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States, including Starbucks, Chick fil A, Chipotle and McDonalds. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 24 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of it's history and excited for our growth-filled future.
JOB SUMMARY:
The General Manager plans, directs, and coordinates the ordering, warehouse, and distribution activities of a distribution center to ensure Customers’ stores obtain required products in a timely manner and in accordance with high standards of customer satisfaction. This location supports an iconic branding serving several hundred QSR's.
We offer a competitive salary, bonus and other benefits for the right candidate.
Responsibilities:
ESSENTIAL FUNCTIONS:
- Communicates and coordinates with customers regarding service levels, costs, and other needs to ensure high quality customer service and to enhance QCD’s reputation, 25%
- Plans, directs, and organizes all phases of product distribution and storage, including changes in distribution and storage techniques and practices) to ensure adequate, timely, and accurate delivery of quality products to customers (20%)
- Manages assigned staff, including selecting employees, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. (15%)
- Directs various financial activities, including budget preparation, business plans, financial and operations presentations, annual recosting meetings, equipment selection and installation, and major capital purchases, interacting with customers and management to meet or exceed established performance and profitability objectives. (15%)
- Develops and implements distribution center policies and procedures (human resources, administrative, safety, regulatory compliance, etc.) to ensure consistency with company-wide policies and to meet established objectives for customer service, safety, and performance. (10%)
- Directs and coordinates through subordinate management the allocation of facilities, equipment, and staff to optimize the use of company resources and to meet or exceed established performance, profitability, and safety standards and objectives. (10%)
- Reviews and analyzes inventory practices and procedures and surplus stock to develop improved inventory control methods. (5%)
- Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONSIBILITY
Manage, through subordinate managers, approximately 170 employees in a union environment. Direct projects with significant financial and strategic impact. Manage critical, highly sensitive external relationships.
PERFORMANCE CATEGORIES
Productivity/quality standards: QCD/GSF policies, procedures, and standards- Productivity/quality standards: KPIs
- Productivity/quality standards: financial performance
- Budget
- Cost containment
- Employee development
- Teamwork within the department and across departments
- Project/assignment standards
- Customer satisfaction
- Safety standards and procedures: employees
- Safety standards and procedures: facility and warehouse equipment
MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Education/Certification:
Bachelor’s degree in business administration from an accredited college or university
Experience:
10 or more years of relevant work experience in product distribution center management
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
- Management concepts and techniques (E)
- Inventory control concepts and techniques (E)
- Union and labor relations experience (J)
- Customer service concepts and techniques (E)
- Financial planning and analysis (J)
- General accounting principles and procedures (J)
- Human resources policies and procedures (J)
- Restaurant operations (B)
- Legal environment (B)
- PC word processing/spreadsheet software (B)
Skill and ability to:
- Negotiate effectively with vendors
- Analyze and resolve complex problems
- Manage and motivate employees in a team-based environment
- Interpret operations anomalies and identify appropriate solution
- Prepare and deliver presentations to management, customers, regulatory agencies, and other external organizations
- Develop long-term, high level relationships with customers
- Communicate and coordinate effectively with internal and external customers verbally and in writing
- Communicate and coordinate effectively with vendors verbally and in writing
- Communicate and coordinate effectively with employees verbally and in writing
- Work effectively in a general business environment, with a focus on high levels of quality and customer service
- Travel via airplane and drive an automobile
- Act in accordance with GSF’s Values and Creed
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