Job description

General Manager

Reports to: Area Manager Job Code: GM

Department: Operations Status Classification: FT, Exempt

Purpose of the Position:

The General Manager (GM) is responsible and accountable for all restaurant, activities, and assumes complete responsibility for the restaurant as necessary. The GM is responsible for building strong relationships with guests, team members, vendors and the local community.

Personal Attributes:

Honest and trustworthy
Strong communication skills
Dependable
Respectful
Flexible, calm, adaptable and productive in the face of change
Demonstrate sound work ethics
Team player and positive attitude
Professional

Responsibilities:

The GM consistently provides a high level of interaction with restaurant guests and team members to ensure the “Rusty Taco Experience” is delivered to build guest loyalty.

The GM responds positively and quickly to customer concerns. He or she corrects potential problems before they affect customers.

The GM hires high quality people who demonstrate and ensure consistent customer satisfaction.

Responsible for implementing programs for team member recognition.

Maintains restaurant at the level necessary to meet or exceed the company standards for
Quality, Food, Service and Cleanliness.
Utilizes labor effectively to meet budgets while ensuring high quality of service

Training and Development

The GM continuously improves the skills, knowledge and morale of all employees. He or she treats the employees with dignity and respect; creates an environment where the entire team does the same.

Responsible for effectively utilizing all training programs from new employee orientation up to and including management training classes.

Oversees all safety programs and insures complete compliance for a safe work environment.

The GM recognizes qualified employees and implements development plans to get them ready for the next position. He or she continually develops adequate numbers of shift leaders/ trainers to meet the objective of the budgeted plan.

The GM is responsible for evaluating employee’s performance based on clearly communicated standards and expectations. This may include making tough decisions regarding all performance related issues in the restaurant; confronts poor performance and handles all terminations.

Business Management:

The GM maximizes financial performance and profit and clearly understands the restaurant level P&L.

The GM develops and executes the business plan (key elements include: fiscal responsibilities, labor forecasting, cost control, community donations, and profitability.) for the restaurant.

Plans, communicates, delegates and follows up with the management team regarding all elements of the business plan.

Executes company-wide marketing programs; initiates programs on time, correctly and with minimal direction.

Identifies and develops local restaurant marketing strategies to maximize sales.

Appropriate and Fair Business Practices:

The GM is responsible for ensuring all business and personnel practices are within the law and consistent with policies and procedures.

The GM is a role model and sets a positive example for the entire team in all aspects of business and personnel management.

Enforces all labor laws (federal, state and local).

Follows procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies).

Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees.

Knowledge:

Basic computer functions (MS word, excel)
Food Handlers/Food Safety Certification
Responsible Alcohol Service Certification, where applicable

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Restaurant type:

• Fast casual restaurant

Shift:

• Day shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Sparks, NV 89436: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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