Job description

GENERAL MANAGER - STRETCHLAB BOTHELL

StretchLab Bothell is seeking an experienced General Manager to oversee sales and operations for our brand new studio that will be located in Canyon Park, Bothell.

ABOUT STRETCHLAB

StretchLab is the industry leader in offering one-on-one assisted stretching. With co-founders coming from the personal training industry, StretchLab has created a variety of offerings to empower clients to ‘Live Long’. StretchLab has gathered a team of experts already certified in an array of related fields –physical therapy, chiropractic medicine, yoga, Pilates, and more – and brought in the world’s leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere.

StretchLab’s proprietary Flexologist™ Training Program ensures that our clients receive a world class stretching session. StretchLab currently has over 300 locations open nationwide with immediate plans for expansion. Learn more at https://www.stretchlab.com

POSITION

The General Manager will be primarily responsible for driving studio memberships and sales, and leading a high-performing team. The GM will also develop a collaborative and positive culture focused on delivering a high-end boutique fitness experience. This role comprises 70-80% sales and retention and 20-30% staff management and studio operations.

As Owners, we are seeking someone who is passionate about fitness and wellness, willing to learn and and excited to collaborate with us to build a long term sustainable business. This opportunity offers the potential to grow into a Multi-studio Area Manager in the future as we will be developing multiple StretchLab locations in adjacent areas.

QUALIFICATIONS

• Proven sales leadership and management experience
• Sales experience is a must - fitness sales or membership-based business preferred
• Prior experience opening a studio highly preferred
• Ability to drive all revenue streams from membership sales to retail
• Ability to work independently and take proactive action
• Excellent communication and interpersonal skills in person, on the phone and via email
• Professional, punctual and reliable
• Experience resolving employee and/or customer conflicts
• Ability to excel in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgment
• Highly organized with strong attention to detail and accuracy
• Ability to prioritize and meet deadlines
• Trustworthy and able to handle confidential information
• Proficiency with studio software (ClubReady), data management, revenue reports, attendance reports, Google Workspace (Gmail, Calendar, Drive, Docs and Sheets), etc.

RESPONSIBILITIES

• Lead and coordinate initial and ongoing sales efforts (Presale pop ups, studio promotions and events, community outreach) to drive awareness, lead generation and new memberships - this will involve the first 3-4 months of the job
• Implement sales process to consistently schedule prospects into Intro class
• Launch and maintain initiatives to improve member retention
• Provide leadership, coaching and daily direction to a team of Sales/Member Associates and Flexologists
• Manage staff schedule
• Oversee hiring and training of staff
• Lead monthly team meetings to review progress against studio's key performance indicators and define go-forward areas of focus/improvement
• Organize trainings and team building activities
• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
• Independently make decisions related to high level customer service
• Maintain cleanliness and organization of the studio
• Enforce StretchLab policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Any other duties as assigned

COMPENSATION & BENEFITS

• Competitive base salary based on experience and performance
• Commission structure and bonus potential based on performance (total compensation potential of $85k+)
• Fun, supportive, team-first culture
• Tremendous career development and growth potential within the company
• Monthly medical stipend
• Paid time off
• Employee discount on studio memberships and retail products

StretchLab is part of the Xponential Fitness family. Xponential Fitness is the leader in fitness and wellness concepts including other brands like: Club Pilates, Pure Barre, CycleBar, YogaSix, Row House, AKT, Rumble, BFT, and STRIDE Fitness.

StretchLab Bothell is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We believe the unique differences of our employees enable us to better connect with our customers and community, and ultimately drives the success of our business. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity, age, marital status, veteran status, disability status, or other legally protected characteristics.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bothell, WA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work 40 hours per week, which could include nights and/or a weekend day?
• Which of your prior roles/positions required you to get your own leads to add to a sales funnel?
• Which of your prior roles/positions involved managing a team?
• Can you commit to working 30-35 hours per week in the studio (with 70-80% focused on sales and 20-30% on staff management and studio operations)?

Experience:

• significant customer or membership sales (Required)

Work Location: In person

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