Job description
Job Posting Information
Posting Number
PG193023SP
Internal Recruitment
No
Working Title
Graduate Student Services Assistant
Anticipated Hiring Range
$34,000 - $40,000
Work Schedule
Monday - Friday, 8:00 am - 5:00 pm
Job Location
Raleigh, NC
Department
Department of Electrical and Computer Engineering
About the Department
The Department of Electrical and Computer Engineering (ECE) has as its mission the accumulation, generation, and dissemination of knowledge in Electrical and Computer Engineering. Central to the mission is a high quality research and educational program that benefits our students, the State of North Carolina, the nation and the world. The Department acts as a focal point for development, growth and entrepreneurship. The national and international reputation of the Department facilitates future growth in areas of fundamental economic importance to the State.
Essential Job Duties
The primary purpose of the Graduate Student Services Assistant is to provide a wide range of administrative support to students, faculty and staff to assist in the accomplishment of graduate-related needs. Serving as the Electrical and Computer Engineering Graduate Program Office’s first point of contact, the Graduate Student Services Assistant sets an important professional tone with the students and must be proficient at responding to student inquiries.
The position greets guests, answers the telephone, and responds to some fraction of incoming emails while working to understand and establish the needs of students, staff, and faculty. When appropriate, the Graduate Student Services Assistant refers students to additional staff within the Graduate Office, including scheduling appointments and escalating phone, walk-in, and email inquiries when appropriate.
The position enters, reviews, and maintains student records, disseminates student information, and reviews student records. Additionally, the position assists the Director and Assistant Director of Graduate Programs with special projects, such as new student orientation, research symposia, recruiting events, dissertation workshop planning, and other special events. These activities require daily contact with students, faculty, staff, and the Director and Assistant Director of Graduate Programs. Proficiency and knowledge of the admissions process and the services provided to current students and alumni is particularly important given that the Graduate office serves over 800 graduate students.
The position greets guests, answers the telephone, and responds to some fraction of incoming emails while working to understand and establish the needs of students, staff, and faculty. When appropriate, the Graduate Student Services Assistant refers students to additional staff within the Graduate Office, including scheduling appointments and escalating phone, walk-in, and email inquiries when appropriate.
The position enters, reviews, and maintains student records, disseminates student information, and reviews student records. Additionally, the position assists the Director and Assistant Director of Graduate Programs with special projects, such as new student orientation, research symposia, recruiting events, dissertation workshop planning, and other special events. These activities require daily contact with students, faculty, staff, and the Director and Assistant Director of Graduate Programs. Proficiency and knowledge of the admissions process and the services provided to current students and alumni is particularly important given that the Graduate office serves over 800 graduate students.
Other Responsibilities
- Provides backup support to the two Graduate Student Services Specialists during peak periods.
- Various additional duties and projects as assigned by the Director and Assistant Director of Graduate Programs and as needed to assist in the completion of ECE Graduate Office projects.
Qualifications
Minimum Experience/Education
High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Other Required Qualifications
- Excellent interpersonal skills.
- Strong verbal and written communication skills including the ability to effectively communicate with faculty, staff, and students.
- Ability to function well as part of a team and work effectively with faculty, students and other units on campus.
- High level of motivation.
- Demonstrated attention to detail and strong organizational skills.
- Ability to understand and follow policies, rules, and procedures such as those pertaining to student records.
- Familiarity and/or experience with the Microsoft Office suite (or similar software).
Preferred Qualifications
- Experience working with graduate or undergraduate students.
- Experience working with a student information system and familiarity with student records management, including applicable federal regulations that impact confidentiality.
- Knowledge of PeopleSoft (Student Information Systems and MyPack); Gmail and Google doc.
- Experience supporting event planning.
Required License or Certification
N/A
Valid NC Driver's License required
No
Commercial Driver's License Required?
No
Recruitment Dates and Special Instructions
Job Open Date
02/09/2023
Earliest Close Date- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
02/15/2023
Notice to Applicants
Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume.”
Special Instructions
In addition to your application, please include a resume, cover letter, and contact information for at least three professional references.
Position Details
Position Number
00105037
Position Type
SHRA
Position Classification Band Title
Administrative Support Associate
Position Classification Band Level
Journey
Position Classification Salary Range
$31,200 - $50,656
Salary Grade Equivalency
GN04
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0
Appointment
12 Month Recurring
Mandatory Designation - Adverse Weather
Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events
Non Mandatory - Emergency Event
Time Limited Position
No
Time-Limited Appointment Length (if applicable)
Is this position partially or fully funded on ARRA stimulus monies?
No
Department Id
140401 - Electrical & Computer Engr.
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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