Job title—Guest Engagement Busser.

Job Location—Broken Yolk Cafe (BYC)

Classification—Nonexempt under the Fair Labor Standards Act (FLSA).

Salary level—Hourly with gratuity tip pool payments.

Summary/objective—

Enhance the guest’s experience by providing prompt, friendly, knowledgeable, and professional service that supports Grain & Grit Collective’s Mission; Live to Create the most compelling guest experience possible. Our values of Grain: Caring, Kindness, Authenticity & Accountability. Our Grit: Passion & Perseverance. Take responsibility for achieving individual and team sales goals.

Essential functions—

• Guest service and guest engagement:
• Positive, energetic & friendly personality utilizing all company established standards.
• Calm body language and voice tones when speaking with quests.
• Guest personality engagement smiling with your eyes.

• Guest service – beverages:
• Offering, pouring water, coffee and other beverages to guests to support service team.
• Supporting service team by producing & serving alcoholic beverages, coffees and specialty drinks
• Refilling of all beverages to ensure guest satisfaction

• Guest service – pre-busing:
• Clearing dishware & utensils as guests finish their meals
• Spot cleaning of table while guests remain seated at table.

• Guest service – condiments. utensils, napkins and other items
• Bringing needed items to guests to support service team

• Clearing tables of all service ware
• Clean and sanitize table completely
• Clean chairs and both seating areas
• Sweep and clean general area as needed

• Use of trays, bus tubs and arm service to transport dirty service ware to dish area.
• Sorting of service ware at dish area.

• Informing management of any and all concerns with guests or situations creating barriers to guest engagement.
• Understand when to call shift management for support in dealing with guest situations.

• Moving patio furniture inside, locking gates or cable locking of furniture to secure.
• Cleaning inside; general area including lobby seating area, chairs, tables, floors, sweeping entire area and spot sweeping, mopping entire area and spot mopping when spills occur.
• Includes booths, booth banquette, diner counter and all areas of the restaurant
• Includes high chairs, boosters and other common area equipment
• Includes condiment caddies, services stations, windows and other service areas.
• Includes branded mats & carpets (clean and moving)
• Includes weekly deep cleaning, side work projects and general cleaning assigned by the management team.

• Cleaning outside; patio area chairs, tables, floors, sweeping entire area and spot sweeping, spot mopping when spills occur.
• Cleaning Common Area Inside & Out; parking lot, trash/refuge removal, common area hallways and paths & bathrooms.
• Hourly checklist completion of duties.
• Bathroom stocking and cleaning from opening to closing.

• Trash removal from all inside and outside receptacles
• Removing trash from restaurant to common area dumpsters in common area parking lot or designated trash/recycle area.

• Use proper Personal Protective Equipment (PPE) for all cleaning and trash removal.
• Use of rubber gloves or disposable gloves is required when cleaning and/or trash collection.
• Disposable gloves must be discarded after each use.
• Wash hands thoroughly prior to returning to your workstation or other task.

• Rubber gloves must be washed with soap and water after each use and allowed to air dry.
• Wash hands thoroughly prior to returning to your workstation or other task.

• Conduct opening duties to prepare stations for guests, (shift readiness).
• Table, chair and station(s) set up
• Clean and sanitize table tops and guest areas.

• Proper food storage, labeling & dating standards are adhered to.
• First In, First Out (FIFO) practices.

• Side work duties mentioned above to maintain station and Common Area appearance and sanitation standards.
• Includes rolling silver sets and other duties assigned by management team.

• Closing duties to prepare station and assigned Common Areas for next day.
• Perform other duties as assigned by management staff.
• Report workplace injuries as soon as reasonably responsible, but in no event later than leaving the workplace or within 8 hours.

Competency—

• Ability to read & write English.
• Time management
• Ability of observation and quick to respond to various situations
• Customer service
• Dispute resolution
• Dependability
• Efficiency
• Flexibility
• Friendliness
• Attention to detail
• Positive attitude
• Punctuality
• Multitasking

Supervisory responsibilities—

• No direct reports.

Work environment—

• Primary work environment is Indoors with outdoor work for routine cleaning; daily set up and breakdown of patio area; temperatures range from 50F-90F with varying weather conditions.
• Noise level can be loud at times due to crowds, order taking and music.

Physical demands—

• Lift and/or move up to approximately 50 pounds frequently.
• Bending/stooping/kneeling required – frequently.
• Kneeling/climbing required to properly clean booths and booth banquettes

• Climbing ladders – occasionally.
• Routine standing for duration of shift (up to 8 hours).
• Ability to work varied hours and days including nights, weekends and holidays as needed.

Position type and expected hours of work—

• Part time to 32 hours/week or more, working shifts as early as 5:00 AM working shifts as late as 4:00 PM, schedule work shifts from 4- 8 hours, with occasional meeting/training shifts of 2 hours.
• Due to unexpected business demands overtime (shifts greater than 8 hours) may be required.
• Working hours can be included weekends and holidays.

Travel—

• N/A

Required education and experience—

• High School diploma or GED.
• Generally, 1+ years restaurant busser/porter experience
• Demonstrated strong interpersonal skills, verbal communication and listening skills. Ability to multi-task.
• Must have an aptitude and enthusiasm to learn about all brand products available to our guest.

Preferred education and experience

• Additional education and guest service experience.

Additional eligibility qualifications

• Food Safety Training to meet local regulations.
• California ABC Responsible Beverage Service Training & Certificate ID #.

AT-WILL STATEMENT & JOB DESCRIPTION DISCLAIMER

This position is at-will. You have the right to resign at any time, for any reason, with or without notice, with or without cause. Likewise, G&G has the right to terminate employment at any time, for any reason, with or without notice, with or without cause. This at-will employment relationship will remain in full force and effect notwithstanding any changes that may occur in position, title, pay or other terms or conditions of my employment with G&G. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Nonessential functions of the job may be required to perform other related duties as assigned.