ABOUT ACRISURE ARENA:

America’s hottest music festival destination is finally getting the world-class arena it deserves. Opening in the late 2022, the Acrisure Arena will provide the greater Palm Springs area of Southern California with a premiere 11,500+ seat venue to host the biggest artists and acts on the planet. Designed specifically for hockey and concerts, the new arena will provide top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue. In addition, the facility will serve as the new home of the American Hockey League affiliate of the Seattle Kraken.

The Coachella Valley Arena is a $290+ million project that is being 100% privately funded through outstanding partners Oak View Group, Live Nation, and the NHL Seattle.

We are building a championship organization that serves our fans, community, and business partners through exceptional sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, and honoring the culture and diversity of the cities that make up the Coachella Valley in Southern California.

Position Summary

Our Guest Experience team will be essential in creating a safe and memorable experience for all guests at Acrisure Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including Coachella Valley Firebirds hockey games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment.

The Arena is seeking part-time Guest Experience Supervisors who will report to the Guest Experience Manager. The team of Supervisors will directly oversee the part-time Ushers during events and assist in upholding Guest Experience standards, resolve various guest situations, and ensure a safe and efficient operation at Acrisure Arena. This position is responsible for working closely with Event and Operations partners to ensure successful events, including Hockey games, family shows, and concerts. This position will oversee the staff at the Guest Services/Concierge desk, Ticket Takers, Entry and Access points, and all other Ushers throughout the arena.

Essential Duties & Responsibilities:

• Supervise, motivate, lead, and work alongside guest experience team members.
• Oversee part time staff ensuring the team is consistently demonstrating excellent guest service and creating positive, memorable guest interactions.
• Respond to and/or escalate guest complaints, concerns, and compliments
• Effectively communicate work assignments to others.
• Promote a safe and efficient work environment.
• Be available for event and operations support, as needed.
• Embrace a culture of diversity and inclusion where guests and team members feel welcomed, valued, and heard.
• Lead with an emphasis on safety for employees, teams, and guests.
• Work extended and/or irregular hours including nights, weekends and holidays, as needed.
• Perform strenuous physical duties at times, including lifting, carrying, moving, walking extensively throughout the building, working from various heights, and around moderate-to-loud noises.
• Other duties assigned including but not limited to assisting other departments as needed.

Required Qualifications:

• High School diploma + 2-3 years of guest service experience, preferred
• Experience supervising staff to work together and accomplish goals
• Ability to give clear instructions and communicate effectively with others in both verbal and written form.
• Must be self-motivated and work under little supervision
• Excellent guest service, teamwork, safety record, and work ethic.
• Ability to maintain a positive attitude and remain calm during various situations including medical emergencies, suspicious activity, and irate guests.
• Bi-Lingual a plus

Salary Description

$22 / hour

Working Conditions:

• Must be able to work long hours and a flexible schedule inclusive of weekends, nights and holidays required
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building

EEO Statement

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

Updated Vaccination Statement as of 3/17/2022:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.