Nature of Work

The Northglenn Recreation Center is seeking an energetic, courteous, customer-focused individual to fill a part-time position on our Guest Services team.

This position will support the day-to-day operations of the recreation facility and provide information to guests regarding City of Northglenn recreation facilities, programs, services, and events. Primary duty of the position is to provide a clean, safe, and helpful environment for users of the facility.

Duties and Responsibilities

Delivers prompt and professional solutions to both external and internal customer inquiries through face-to-face, phone, and email interactions. Inquiries will focus on the services, programs, and activities offered by the facility, as well as the entire Parks, Recreation, and Culture Department.

Welcomes and greets patrons in a timely manner, engaging and directing them, as needed.

Provides quality service through the development of relationships with facility users, program participants, community members, City employees, and numerous partner organizations.

Assists in the oversight of facility and Guest Services operations to include the customer service experience of members, guests, and others utilizing the facility.

Helps with reservation requests and the scheduling of internal and external bookings.

Processes a variety of financial transactions and responsible for cash drawer reconciliation.

Performs light custodial work, when needed.

Education and Experience

High school diploma or equivalent. One or more years of previous customer service experience.

Experience in a recreation or fitness setting preferred.

Current certification in Community CPR/AED/First Aid or ability to obtain within 3 months of hire.

Knowledge and experience with Microsoft Office software preferred.

Supplemental Information

Selected candidate will be required to complete and pass a background investigation and drug screen. The schedule for this position requires flexibility. Most hours will be during the evenings and weekends, but mornings and daytime hours may be required at various times.

Duties may require standing, walking, and sitting for long periods; handling and operating objects and equipment, reaching outward and above shoulders to carry, pull, push, or lift to 50 pounds unassisted.

Benefits Vary Depending on the Status of the Position

Details of the City of Northglenn's benefits program can be viewed here (Download PDF reader).

DESCRIPTION & BENEFITS

Regular Full-Time

Employee works in a position that is classified as 40 hours per week. Eligible for full benefit package including medical, dental, life and LTD insurance; pension and general leave and optional benefits.

Regular Part-Time 30+

Employee works in a position that is classified as 30+ hours per week. City pays contribution toward employee only medical and dental insurance. Employee can pay the difference to cover spouse and/or children. Life & LTD insurance coverage is provided. Employee participates in the City's pension plan and the City contributes to the plan. Employee accrues general leave on a pro-rated basis and optional benefits.

Regular Part-Time 20+

Employee works in a position that is classified as 20+ hours per week but less than 30 hours. City pays contribution toward employee only medical insurance. Employee accrues general leave on a pro-rated basis and the City pays 3.75% toward deferred compensation and optional benefits.

Regular Part-Time

(less than 20 hours/wk)

Employee works is a position that is classified as less than 20 hours per week. Employee accrues general leave on a pro-rated basis and the City pays 3.75% toward deferred compensation.

Part-Time (No Benefits)

Employee works in a position that is classified as a "no benefit" position (i.e., Fitness Instructor, Scorekeeper, Substitute Lifeguard). Employee is not eligible for benefits and pays 7.5% toward deferred compensation.

Seasonal/Temporary

Employee works in a position that is classified as a short-term position, is not eligible for benefits and pays 7.5% toward deferred compensation.