Guest Service Agent

Full Time
Marion, KS 66861
$8 - $13 an hour
Posted 1 day ago
Job description

The Property:

Amidst the peaceful Flint Hills of Kansas stands the Historic Elgin Hotel, the region’s finest fully-renovated boutique hotel. Listed on the National Register of Historic Places, the Elgin's 19th century limestone building provides a unique venue to rest, relax and reconnect in an atmosphere that blends the nostalgia of the past with the luxuries of today. Five living rooms, an outdoor verandah, a fitness center and a game lounge compliment twelve unique suites to create an exceptional getaway. Private ensuite bathrooms, jacuzzis, and Smart TVs as well as complimentary Wifi, in-room refrigerators, docking stations, and plush robes and slippers make a stay at the Elgin an unforgettable experience for its guests. The elegant Victorian ballroom, conference room and courtyard are available for weddings, celebrations, meetings and gatherings.

Position Summary:

The housekeeper must possess an attention to detail, a high level of cleanliness and strong customer service skills. He/She must meet the physical demands of the job and share the owner’s passion for excellence, working under the guidelines of a supervisor and the policies and procedures set forth to promote the property to the community and its guests.

This team member must be flexible and adaptable due to a changing schedule each day, yet organized and detailed while remaining calm under pressure. Honesty and integrity are essential attributes of the team and set examples for all staff and contractors.

Primary Duties and Responsibilities:

· Provide exemplary customer service to all guests and vendors

· Perform a variety of cleaning duties in guest rooms and public spaces to ensure established standards of cleanliness are maintained

· Follow specific, established procedures

· Launder towels, sheets, coverlets and linens as directed

· Report required equipment maintenance and supplies needed to the supervisor

· Other duties may arise from time to time and may be assigned

Physical/Mental Demands

Housekeepers will be required to operate a vacuum cleaner, steam mop, wet-dry vacuum, leaf blower and carpet cleaner to perform the duties of this position. He/she will be required to be on his/her hands and knees at times and must possess the physical ability to lift bags of refuse, climb and sweep stairs, climb ladders, push and pull carts, lift buckets of water, lift laundry baskets and operate/move the necessary equipment.

Minimum Qualifications:

· Able to learn and follow procedures and established techniques

· Able to learn and operate the cleaning equipment

· High energy and enthusiasm

· Friendly attitude

· Strong attention to detail

Expectations:

· Cleaning duties are completed in an efficient and effective manner

· Standards of cleanliness are maintained

· Established procedures are followed

· Interacts cooperatively with others to contribute to a positive work environment

· Performs work according to prescribed safety standards

· Work quickly and efficiently

· Keep work area clean and organized

· Report needed supplies and equipment maintenance in a timely manner

Classification: Non-Exempt

Salary: $8.00-13.00/hour depending on experience and availability

Schedule: 10:00 a.m. to 3:00 p.m. any day of the week, Saturday and Sunday

Reports to: Guest services manager

Job Type: Part-time

Pay: $8.00 - $13.00 per hour

Benefits:

  • Flexible schedule

Schedule:

  • 8 hour shift
  • Day shift
  • No nights
  • Weekend availability

Application Question(s):

  • Do you understand that this job requires you to work weekends?
  • Why are you the best candidate for this job?

Work Location: In person

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