Job description

As a Front Desk Agent, you will

· Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting loyalty programs, providing a welcome packet, and ensuring every guest knows the location of room, as well as the various hotel services and amenities.

· Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the property management system, handling money, processing credit and debit cards, accepting and recording various forms of payment, inquiring about their experience, process and record complaints and work orders, communicating changes to Housekeeping, and looking for opportunities to capture repeat business.

· Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, other general product knowledge, and be able to answer guest inquiries.

· Use selling techniques to take room reservations, while promoting hotel services and facilities, to maximize rate & room occupancy.

· Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

· Field guest complaints, conduct research, and negotiate solutions for high level guest satisfaction.

Fundamentals

To be successful in this role, you must have excellent English communication skills, and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Job Type: Full-time

Pay: $13.00 - $13.50 per hour

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Columbia, SC 29212: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience (Preferred)

Work Location: In person

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