Guest Service Supervisor (FT)
Job description
- Requires ability to give and take written and oral direction.
- Requires the ability to communicate clearly in English to relate to guests and team members.
- Requires thorough knowledge of Drury Hotels’ policies and procedures.
- Requires ability to train, motivate and inspire team members to perform at and above Company expectations.
- Requires thorough knowledge of marketing and sales programs.
- Performs duties of guest service agent, night audit or other positions as needed.
- Requires ability to handle money, make change and utilize office machines in normal day-to-day activities.
- Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions.
- Requires ability to give attention to detail. May require some travel.
About Drury Hotels Company, LLC:
As a family-owned and operated hotel system, we have maintained a consistent vision, mission and set of values over our 45-plus years in business. Our Vision Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do. Mission Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors: • Quality that consistently exceeds guest expectations • Service that makes our guests feel welcome and at home • Teamwork demonstrated by team members who enjoy their jobs and are committed to the long-term success of our family-owned business • Profitability, which is the result of our mission and allows us to grow
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