Guest Service Supervisor (FT)

Full Time
Champaign, IL
From $20 an hour
Posted
Job description
QUARTERLY BONUS! 90-DAY RAISE! $1,500 REFERRAL BONUS! FAMILY-SIZED BENEFITS!
BASIC FUNCTION & JOB DUTIES:
Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.
Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
  • Requires ability to give and take written and oral direction.
  • Requires the ability to communicate clearly in English to relate to guests and team members.
  • Requires thorough knowledge of Drury Hotels’ policies and procedures.
  • Requires ability to train, motivate and inspire team members to perform at and above Company expectations.
  • Requires thorough knowledge of marketing and sales programs.
  • Performs duties of guest service agent, night audit or other positions as needed.
  • Requires ability to handle money, make change and utilize office machines in normal day-to-day activities.
  • Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions.
  • Requires ability to give attention to detail. May require some travel.
MENTAL AND PHYSICAL REQUIREMENTS:
EDUCATION: Requires knowledge, skill and mental ability equivalent to completion of 2 years of college.
EXPERIENCE: Requires previous hotel experience, preferably in front desk operations.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period or up to 8 hours. Requires ability to lift 10 - 15 pounds intermittently during the work shift. Requires ability to perform all guest service agent functions.
WORKING RELATIONSHIPS:
1. Reports to the General Manager
2. Maintains and promotes a positive and cooperative work relationship with all hotel departments.



About Drury Hotels Company, LLC:

As a family-owned and operated hotel system, we have maintained a consistent vision, mission and set of values over our 45-plus years in business. Our Vision Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do. Mission Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors: • Quality that consistently exceeds guest expectations • Service that makes our guests feel welcome and at home • Teamwork demonstrated by team members who enjoy their jobs and are committed to the long-term success of our family-owned business • Profitability, which is the result of our mission and allows us to grow

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