Job description

The front desk agent is the first and last person that interacts with guests. As the friendly face of the property, the front desk agent has a desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

What will I be doing?

As a Front Desk Agent, you would be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist guests in-person, by telephone, and by email
• Checking guests in/out
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide directions to guests to local destinations by utilizing online tools
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• Maintain cleanliness of workspace including any guest facing area
• Perform other related duties as assigned by the Front Office Manager

What are we looking for?

• Ownership - We're the owners of our actions and decisions
• Hospitality - We're passionate about delivering exceptional guest experiences
• Integrity - We do the right thing, every time
• Teamwork - We're team players in everything we do
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Grand Rapids, MI 49544: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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