About Sumitomo Rubber North America

Born in Japan. Built in Buffalo. Tested in Alabama. Driven Across North America. Sumitomo Rubber Industries' purpose is to create a future of joy and well-being for all; and with 40,000 employees around the world working toward that goal, SRI's impact on society is hard to overstate. As a subsidiary of SRI, Sumitomo Rubber North America conducts all North American business for the world-renowned Falken Tires and Dunlop Motorcycle Tires brands. SRNA's brands were born to perform and win at a championship level, and our team members exhibit those qualities in everything we do. With over $1 billion in sales, SRNA is headquartered in Rancho Cucamonga, California and operates in seven strategically located distribution centers across the United States, employing approximately 400 employees. Our success is measured by the ability to help customers reach their destination more safely and enjoyably. We invite you to join us and win with Sumitomo Rubber North America. www.falkentire.com.

Position Summary:

We are seeking a Help Desk Administrator to join our team. The Help Desk Administrator will provide support to users in troubleshooting and resolving technical issues. As a member of our team, you will diagnose problems and engage in discussions with users to understand their specific needs. You will also be responsible for researching, isolating, and resolving technical problems of moderate complexity. Must possess a range of skills including helpdesk administration, purchasing administration, asset management, local system administrator duties such as desktop/laptop computer setup, password resets, network account setup, and purchasing, and Active Directory system administrator duties.

Key responsibilities:

• Provide helpdesk support to users, troubleshooting technical issues and resolving them in a timely and effective manner.
• Administer purchasing activities, ensuring that all equipment and software is ordered and received in a timely and cost-effective manner.
• Manage assets, ensuring that all equipment is properly tracked, maintained, and disposed of when necessary.
• Perform local system administrator duties, including desktop/laptop computer setup, password resets, network account setup, and purchasing.
• Perform Active Directory system administrator duties, ensuring that all users are properly authenticated and have the necessary permissions to access network resources.

Minimum Qualifications:

Minimum of five (5) years of experience in Information Technology Help Desk and technical support. An Associate Degree from an accredited college, some IT certifications (such as Microsoft, LAN, WAN, Oracle), or an equivalent combination of education and experience that would enable you to perform the essential duties of the job is required. Must possess a strong command of the Office365 platform, including Word, Excel, PowerPoint, and Outlook. Additionally, you must have a solid understanding of IP Networking, Windows System Administration, WAN, LAN, Wireless, Voice Over IP, Cellular Exchange, Desktop PC, and laptops. Knowledge of Zendesk or Mindbend is a plus. Must be detail-oriented, self-motivated, possess excellent customer service skills, and be extremely organized to handle multiple projects simultaneously. Strong Windows Administration skills are required, including user account creation, exchange, mailbox creation, and administration of these (including password resets). The position requires physical activity such as standing, sitting, moving, and using fingers for extended periods of time. Walking primarily on a level surface, reaching above shoulder heights and below the waist, and lifting up to 25 pounds may also be required. The work environment is typical of an office environment where the air is controlled and kept at mild temperatures.