Job description

If you are interested in applying for the position, please complete the application process on the District website https://www.raypec.org/o/rpsd/page/work-for-ray-pec.

The Raymore-Peculiar School District is seeking a highly qualified individual for the purpose(s) of providing user support and customer service on supported computer applications and platforms; troubleshooting problems and advising or the appropriate action; and responding to user requests via phone and electronic submission. The responsibilities of the Help Desk Computer Technician include but are not limited to:

• Provide technical support for computer users via phone and remote support software
• Maintain accurate financial records for the technology department
• Administrative Assistant for the director of technology including managing phone calls, messages, calendar, and other duties as assigned.
• Log all help desk interactions and research questions using available information resources
• Maintain/update electronic ticketing system and communicate ticket priority and status to end users
• Identify and escalate situations requiring urgent attention
• Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues
• Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.
• Analyze service request data for trends and recommend process improvements for ticketing system
• Actively monitor and report compliance with the customer service level agreements

Qualifications:

• Ability to monitor computer technology service and repair
• Knowledge and experience with hardware warranty procedures
• Excellent knowledge of desktops, laptops, and other common peripheral devices
• Operating System experience (Windows 10, Mac OS, Chrome, iOS)
• Excellent software skills
• Hardware troubleshooting skills
• Knowledge of relevant call tracking applications
• Customer service experience (call center experience preferred)
• Good oral and written communication skills
• A+ Certification or equivalent experience

Salary: $18.35 - $21.93 per hour based upon experience with increase on July 1st.

Benefits:

• District paid employee medical, dental, and life insurance (with option to purchase coverage for spouse, children, or family). Benefits available after 60 days
• Employee option to purchase voluntary benefits including vision insurance, short term disability, long term disability and other supplemental insurance policies
• 12 days of PTO per year
• 10 days of vacation per year; 15 days after 5 years of service; 20 days after 10 years of service
• 11 paid holidays
• District matched retirement contribution of 6.86% to Public School Retirement System (PEERS)

Job Type: Full-time

Pay: $18.35 - $21.93 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Peculiar, MO 64078: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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