Job description

Come and join a 10-year-old, Fastest Growing, IT Managed Services Company in PA, NJ & NC. We have open positions FOR HELPDESK SUPPORT SPECIALIST at WILMINGTON, NCL location.

About the Company:

At Team logic IT, we provide comprehensive IT Managed services along with premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations humming along; and we do it one-on-one, side-by-side every step of the way. We don’t just fix things; we evaluate current and future needs and deliver the best solution for organizations' processes and objectives. We are the fastest growing and the largest Master Franchisee in the Team logic network of 200 locations. We manage 11 territories in the network.

Our Motto is simple yet powerful:

MAKE FANS OUT OF OUR CLIENTS

MAKE FANS OUT OF OUR VENDORS

MAKE FANS OUT OF EACH OTHER

We pride ourselves on creating a family-oriented culture and creating a career path for every employee. We invest all our energy in making sure that you achieve your career goals. We are proud of our Glassdoor Review of 5.0 of employee testimonials.

Check it out yourself.

https://www.glassdoor.com/Reviews/TeamLogic-IT-Newtown-Reviews-
EI_IE222125.0,12_IL.13,20_IC1152654.htm

Company Website: https://www.teamlogicit.com/

Position Name- HELPDESK ENGINEER

Job Location: -TAMPA,FL

Job Description

Help Desk Candidates must be versed in basic Server Configuration Methods including Standalone and Virtualized Environments, Support of WAN and LAN networks, Backups, Email Systems
(Exchange, Cloud, and Others) Disaster Recovery, Business Continuity Planning, Desktop
Configuration, Support, and Troubleshooting. Excellent Verbal and Writing Skills are a must.
Experience with Apple products and EMR systems is not required but would be helpful.

The successful candidate will be able to look at simple and complex network environments to troubleshoot any number of problems including, but not limited to, firewall issues, Windows Active

Directory complexities, domain namespace blacklisting, printer issues, email delivery problems, backup issues, virtualized system errors, various compliance issues, and other problems.

The successful candidate will also demonstrate excellent customer service skills as well as technical excellence in all communications, whether client-facing or internally.

There is a strong focus on Windows Technologies, Datto, Acronis Backup & Recovery Products,
VMWare Virtualization, Sophos and Cisco Firewalls, VPN Connectivity, Dell Systems. Other technologies and hardware are also supported.

Responsibilities include:

• Troubleshooting network and server problems
• Troubleshooting desktop device problems
• Trouble ticket generation and ownership
• Escalation of Tier 1-2 incidents to resolution
• Systems monitoring and analysis
• Responsibility for low- high priority calls at all severity levels
• Problem Management (determining permanent solutions to unique or chronic problems)
• Documenting resolutions and contributing to internal knowledge-base

Skill Requirements:

• Maintains cooperative working relationships with staff members; a good team player
• Detail-oriented and organized
• Excellent written and oral communication skills
• Ability to take and provide direction
• Excellent troubleshooting and customer service skills
• Familiar with IT Service Management concepts, practices, and procedures

Technical requirements:

• 5 + years troubleshooting networks
• 5 + years of hands-on experience diagnosing and resolving TCP/IP, DNS, DHCP, and VPN issues
• 5 + years working knowledge of Microsoft Windows, operating systems.
• Working experience in a Managed Services Provider
• Technical certifications

Benefit-:

Industry-leading Compensation, Monthly Revenue Share & Annual Bonus. Fully paid benefits package including 401K and long-term and short-term disability.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• What is your Salary Expectation?(You can also give a range)

Experience:

• Technical support: 5 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Wilmington, NC 28405

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