Job description

Help Desk Support Technician

Come work at one of the fastest growing companies in the healthcare industry! Our upscale office is located in a premier location near the Domain and Arboretum. We pride ourselves on having an amazing family-oriented culture.

Who are we? We are a therapist-owned rehabilitation company that prides ourselves on our commitment to a culture of teamwork and compassionate care for all the residents we serve. We are a group of caring professionals with the common goal of making a difference in the world, one patient at a time. Each day we are inspired by the opportunity to learn new ways to improve the lives of the patients we serve.

Job Description:

The Help Desk Support Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals and documents. This position supports and maintains local and remote hardware and software systems; supports and maintains user account information including rights, security, and systems groups; installs and configures hardware and software equipment.

Direct Responsibilities:

The statements below reflect the general duties considered necessary to describe the principal functions of the job and shall not be considered as a detailed description of all of the work requirements that may be inherent in the job:

• Responsible for existing corporate and remote office computer support; including new computer installation and configuration, shipping facility hardware (computer, monitor, printer, fax). Format and reconfigure returned machines.
• Repair and perform preventative maintenance of PCs and related software on an ongoing basis, to include recognition, research, isolation, resolution, and follow-up. Troubleshoot software and hardware failures and identify network problems when related to desktop computers, laptops, and printers.
• Support encryption software utilities.
• Plans, installs, and tests vendor supplied computer system hardware and/or software.
• Hardware warranty maintenance.
• Asset management to include software and hardware inventories.
• Support clinical software.
• Support system backup activities and support help desk issue overflow.
• Must be able to work the corporate office day shift hours of Monday through Friday to include overtime as required as well as occasional weekend and holiday work as required for the business needs of ONR.
• Performs other duties as assigned.

Experience/Qualifications:

Education, Experience, and Training:

• Associates degree in technology and/or comparable related experience preferred.
• MCSE Server Certification preferred but not required.
• A+ Certification preferred but not required.

Knowledge and Skills:

• 1 to 3 years related experience and/or training in an IT support environment
• Must have experience with Microsoft Windows 7/8/10
• Demonstrated experience with PC hardware and software support.
• Experience with Microsoft Active Directory, Microsoft Exchange, Microsoft Teams/Skype, Microsoft Office 2013/2016/365, Windows Defender/ Kaspersky or another anti-virus.
• Experience with Microsoft Print Services and a variety of printers (Dell/HP/Xerox/etc.)
• Experience and ability to support Apple iOS/Android/Chrome OS phone and Tablets
• Must be able to communicate effectively by telephone, e-mail and in person with customers, co-workers, and supervisors; must be easy to talk to and friendly on the phone and via email correspondence.
• Analytical—must be able to synthesize complex or diverse information.
• Problem solving—must be able to identify and resolve problems in a timely manner and gathers and analyze information skillfully.
• Quality management—be able to look for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Judgment—must display a willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
• Planning/organizing—must be able to prioritize and plan work activities, uses time efficiently and develops realistic action plans.
• Safety and security—must actively promote and personally observe safety and security procedures and use equipment and materials for ONR business use only.
• Language skills - Strong communication and interpersonal skills necessary to handle fast paced situations and interact professionally and courteously with all personnel and vendors.

Physical Requirements:

• Ability to walk, stand, sit, kneel, push, stoop, pull, bend repeatedly.
• Must be able to lift up to 40 lbs.
• Conditions may include working closely with others, working alone, and working protracted.
• Equipment (machines, tools, devices) used in performing essential functions include computer and related equipment, copier, fax machine, telephone.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Windows: 1 year (Preferred)

Work Location: One location

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