Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, fosters diversity, inclusion and equality, AND gives you a chance to make a difference in the lives of children and families?

WHAT YOU WILL DO:

The Help Desk Technician II is a non-exempt position responsible for assisting in the installation and maintenance of all computer hardware, software, and help-desk support of basic personal computer software. This is the middle support level responsible for medium level issues.

• Maintain Active Directory
• Provide agency personnel with software applications, hardware, and phone voicemail support
• Install and troubleshoot hardware and peripheral components for computers, laptops and network equipment
• Utilize remote control tools to take over a user’s machine for the sole purpose of troubleshooting and finding a solution to problem
• Support mobile device management software and devices
• Assist in ordering and maintaining adequate stock of computer supplies necessary to ensure efficient and ongoing operation of computer equipment
• Assist in maintaining an agency-wide inventory of all computer hardware, software, and peripheral equipment and proper recycling of old equipment
• Maintain an accurate accounting of all users to include logins, primary system used, and other identifying information
• Troubleshoot router and Optical Network Termination (ONT) for internet and network connections
• Prepare word processing documents, spreadsheets, and databases as necessary for technical support and training purposes
• Assist in providing training and support of phone systems
• Perform all other duties as directed

WHAT WE OFFER:

• $20.00 per hour
• Flexible hours
• 15 PTO days per year
• 12 Paid holidays
• Medical, Dental & Vision insurance
• Healthcare Concierge
• Financial Wellness Program
• Dependent Care Flexible Spending Account
• Immediate eligibility for 403b Savings Plan with 25% match
• Supplementary Accident, Hospital Indemnity and Specified Disease insurance
• Paid Life/AD&D insurance
• Pet, Legal and Identity Theft programs
• Continuous training and professional development opportunities
• Mileage Reimbursement
• An opportunity to make the world a better place!

WHAT YOU WILL NEED:

• Associates degree in related industry, equivalent technical school certification, or substantial work experience
• Two+ years’ experience maintaining computer systems using Microsoft Windows operating systems preferred
• Two years of Help Desk experience preferred
• Intermediate knowledge of MS Office products such as Outlook, Excel, and Teams
• Demonstrated competency in all aspects of Level I Help Desk functions
• Deep familiarity and use of Active Directory
• Technical documentation skills required
• Excellent verbal and written communication skills required
• Excellent customer service skills required
• Must have a valid drivers’ license and current automobile insurance coverage

WHO WE ARE:

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture or gender identity. Our programs span a broad human service spectrum, from behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation or home care assistance for the elderly.

Gulf Coast JFCS offers an opportunity to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license-eligible candidates, we offer both individual and group supervision from a Board-Certified qualified supervisor to fulfill state requirements at no cost to the employee.

Gulf Coast JFCS is committed to ensuring the health, safety, and well-being of its employees and clients, which include members of vulnerable communities. As part of this commitment, COVID-19 vaccines are required for current and newly-hired employees, unless an employee is entitled to a reasonable accommodation or exemption as permitted pursuant to Gulf Coast JFCS’s COVID-19 Vaccination Policy.