Job description
The Home Health Aide Supervisor/Case Coordinator supervises HHAs delivering service to clients in the home care setting and to coordinate all related administrative responsibilities.
Responsibilities
- Assigns HHAs to deliver requested service to VNS clients
- Ensures the delivery of high quality service by supervising activities of assigned HHA staff
- Maintains compliance of HHAs with corporate policies, state regulations, and contractual requirements
- Initiates appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective manner
- Encourages and develops on-going communication with HHA staff, field supervision nurses, VNS Home Care staff and clients by identifying and resolving issues which affect service delivery in a customer service manner
- Evaluates the administrative performance of HHAs
- Responsible for maintaining or growing caseload depending on resource availability
- Development and implementation of procedures as necessary to maximize operational efficiency and effectiveness
- Contributes to team effort by accomplishing work results as needed.
Qualifications
Education: High School Diploma or equivalency required. Bachelor’s degree preferred.
Experience: Two (2) years related work experience, which must include:
Customer Service, Organizational/administrative skills and
Problem-solving abilities.
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