Job description

ORGANIZATION HISTORY

We’re a family of companies that provides programs and services that changes the lives of persons with barriers. We help individuals move toward independence as valued members of their communities and in the workplace. This organization was one of the first vocational rehabilitation programs for the physically disabled in the United States and has broadened its services to address many more people who are marginalized. This organization believes in the power of possible.

Job Summary

The Hospitality Training Instructor will prepare programs for participants’ entry level careers in the hospitality industry. This instructor is a part of an organization that helps individuals achieve self-sufficiency through innovative job training, placement and support services to learners who usually face barriers to obtain employment.

Duties and Responsibilities:

• Responsible for the instruction of participants in the At Your Service training using START curriculum through the American Hotel and Lodging Association and CWS proprietary Job Readiness Curriculum.
• Assist with the development of written lesson plans based on the existing curriculum; update curriculum to ensure that skills being taught continue to meet the labor market demand.
• Administer written and practical tests related to the curriculum.
• Evaluate the student’s progress in the At Your Service class including ability to comprehend, perform and retain information; report assessment to Case Managers, Training Instructors and Management Team
• Conduct assessments and relay feedback to the Workforce Development team regarding participant progress
• Support and mentor trainees utilizing a positive and encouraging approach.
• Assist the Workforce Development team with placement assistance including developing internship sites and employment-partnerships prior to and during job search.
• Performs other related duties as assigned.

Education and Experience:

• Bachelor’s degree in related field required
• Proficient with Microsoft Office Suite or related software
• A high degree of technical ability to relay information in a manner that provides a positive learning experience.
• Ability to demonstrate concern and sensitivity towards program participants and their individual needs and learning styles while still providing consistent training and education for all students.
• Effective at working with persons with disabilities and non-traditional students
• Five years of practical experience in the field of retail and/or hospitality

Related Skills

• Demonstrable knowledge of and commitment to:
• The mission, vision and goals of the organizationand execution of relevant policies and procedures;
• Government regulations related to Human Resources functions;
• Maintain the highest level of confidentiality, integrity, and ethical practice;
• Analyze, make decisions, and resolve situations/problems effectively within the scope of responsibilities;
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations ordinances, and policies; be patient and sensitive to individuals with disabilities

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Work is typically performed in an office environment, but may be required to perform job duties outside of the office setting

This job description is not intended to be construed as an exhaustive list of functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate.

We are an Equal Opportunity Employer and we consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, special disability, or medical or veteran status in accordance with federal law. Returning Citizens are encouraged to apply. In addition, the employer complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which its employees reside.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Boston, MA 02114: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience working with returning citizens?
• Do you have experience working with individuals with disabilities?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 5 years (Preferred)
• Microsoft Office: 1 year (Preferred)
• Hospitality: 5 years (Preferred)

Work Location: One location

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