Job description
Join us at Hilton Garden Inn Fort Myers, FL. We are excited to add new members to our Front Desk team.
We are looking for Full-Time Front Desk Attendants. We have an excellent management team and are happy to work with you on a flexible schedule that best fits both of our needs.
Hilton Garden Inn Fort Myers, FL is currently looking for a self-motivated, guest-focused candidate to fill the position of Front Desk Attendant. Someone with a friendly & welcoming personality is the ideal candidate for this opening. This is an exciting opportunity for someone who is looking to develop their professional skills.
RESPONSIBILITIES:
- Maintain a warm, welcoming and professional demeanor while interacting with all guests.
- Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
- Answer the telephone in a professional manner.
- Follow procedures on posting charges and settling guest accounts.
- Effectively address and resolve guest problems to increase guest satisfaction.
- Be knowledgeable of emergency procedures and Hotel policies.
Requirements
- Hotel experience is a plus but NOT REQUIRED
- Multitasking
- Customer service skills
- Availability for nights & weekends
Benefits
- Brand Wide Room Discounts
- Company Wide Room Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- 90 day Review & Annual Review Program
- Extensive Room for Growth
- Paid Training
- Full Time Benefits: Health, Dental, PTO, 401K
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