Hotel Front Desk Manager

Full Time
Metairie, LA 70002
Posted
Job description

Position Summary :

To manage the Front Office and related departments by developing and implementing strategies and services which meet the needs of owners, employee and guests.

Essential Duties and Responsibilities:

  • Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals
  • Monitors status regularly and adjusts strategies as appropriate
  • Manages the operation of the front office and related areas
  • Create the first impression by supervising the front office area
  • Monitors achievement of budget and takes corrective steps as appropriate
  • Prepare and analyzes reports
  • Analyze business forecasts and maximizes productivity by adjusting schedules accordingly
  • Ensures front desk handles billing and cash in accordance with hotel's standards
  • Plans and coordinates hotel hotel housing activities by working closely with Sales, Housekeeping and other departments
  • Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Requirements:

  • Two - three years front office experience
  • 1 yr hotel experience
  • High school diploma required, bachelor's degree preferred
  • Strong computer skills, reservations and reporting systems
  • Excellent communication skills, ability to influence situation
  • Ability to work a flexible schedule

Physical Demands:

  • Ability to stand for extended periods of time
  • Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
  • Valid driver's license

Benefits:

  • Health, Vision, Dental Insurance
  • 401K
  • Hotel Discounts
  • Vacation and Sick time

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Vision insurance

Supplemental pay types:

  • Signing bonus

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Work Location: In person

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