Job description

We are in need of an experienced housekeeping supervisor to join our team of service professionals. The position is primarily to provide leadership and empowering the housekeeping team to strive for excellence and repeat business.

If you are interested in joining a great company with lots of opportunities for a dedicated individual, please complete an application below.

Job Overview

Responsible for meeting and maintaining guest satisfaction by ensuring guests feel they have arrived at their home away from home from the moment they see and feel the comforts provided in their guestroom, providing a feeling of well-being and revitalization.

Responsibilities

• Ensure exceptional customer service by setting a positive example and providing our guests with the best service, courtesy, and care by responding promptly to guest requests, concerns, and complaints to ensure overall satisfaction.
• Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels; therefore, overseeing the hotel's Lost & Found procedures is critical.
• Assist with reviewing and sharing guest comments and scorecard results with team members and celebrate achievements.
• Fosters strong working relationships within Housekeeping and, equally important, with other departments by communicating effectively, providing clear direction, assigning and instructing team members in work details.
• Assist with leading and managing all aspects of Laundry operations and activities and conduct daily and monthly meetings as assigned.
• Assist with checking all guestrooms and preparing AM housekeeping report for the housekeeping management team and Guest Services Desk.
• Use an effective inspection program of guestrooms and public areas as assigned, ensures the application of company policy, procedures, and hotel service standards in coordination with the HSK management team.
• Train new AM team members including detailed instruction regarding amenities, proper use of chemicals for different surfaces and procedures, and how to report repairs to Engineering.
• Assist with meeting Team Member satisfaction by ensuring accurate payroll records. Daily review of time and attendance records is essential.
• Ensure proper cleanliness, use, repair of all housekeeping equipment and closet/storage areas.
• Assist with controlling inventories of amenities, chemicals, and other supplies to ensure reorders are done promptly.
• Coordinate with the Laundry team to ensure room linen is picked up and delivered to ascertain the team has the tools necessary to perform their duties daily.
• Checks assigned are at the close of the day, ensuring all equipment and supplies and stored and locked securely.
• Assists with the performance of guestroom and public space maintenance according to standards and product services. May assist with consulting outside contractors regarding rehabbing or general maintenance of said areas.o Maintain workplace safety and corporate compliance by taking proactive measures, enforcing Hotel safety standards.
• Improves service performance by observing HSK team members and making recommendations to the HSK management team of any non-adherence to company standards, policies, and procedures.
• As assigned, assist with reviewing current standards such as those affecting amenity setups to ensure the hotel is in compliance.
• Provide instruction and guidance for guest's and team member's safety in fire or other emergencies.
• Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security Department.
• Other duties as assigned.

Specific Job Knowledge And Skills

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Basic mathematical skills to prepare moderately complex calculations for financial reporting via a moderately complex system to meet deadlines, complete necessary reports.

• Ability to grasp, lift, carry, or otherwise move materials weighing up to 100lbs.
• Ability to work the majority of the shift standing/moving throughout the building, bending, stoop, and reaching to assist other staff members in completing their tasks if the situation demands.
• Ability to supervise others.
• Comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
• Ensure OSHA regulations are up to date, stays abreast of changes.
• Ability to learn and apply hazardous chemical standards.
• Knowledge of chemical cleaning agents and operation of various industrial equipment and knowledge of Hotel Corporate policies and basic sanitation requirements/controls and applications of relevant chemicals to safeguard our team members, guests, and hotel property.
• Ability to obtain any government-required licenses or certificates.

Preferred

• Previous cleaning experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to commute/relocate:

• Livonia, MI 48152: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Housekeeping management: 1 year (Required)

Work Location: One location

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