Job description

People Advisor
Our Shared HR Service - the People HUB - based in Orlando Florida is the center of excellence for HR support to our range of brands and attractions across all of North America. Providing support on all HR matters including Employee Relations, Recruitment, Learning & Development, Payroll, Employee Engagement, Well-being and more to iconic brands such as LEGOLAND Resorts (California, Florida and soon to be New York), Madam Tussauds, Sealife, LEGOLAND Discovery Centers and our growing portfolio of Peppa Pig Worlds. In order to provide the expected exceptional level of service and support to our amazing teams we need to hire in the very best in customer service. This means the most diligent, organized, empathetic, confidential, responsive, motivated and collaborative beings on earth!
We need people who aspire to be more. People who are avid consumers of knowledge, process and service excellence. People who want to progress their careers and specialize in subjects that will inspire and satisfy their thirst for personal development. Sound like an opportunity that might match your ambitious plans? Read on:
About the Role
Our People Advisors will be the first point of contact for many inquiries and queries coming from our employee population (approximately 6,000) across North America. The responsibilities will cover responding to questions and queries on employee benefit policies and HR Policies, Payroll issues to recruitment processes, course set up to well-being. You’ll soon become an expert in all things HR Operations.
Supporting the advice and guidance aspect will be the need to be a shining star when it comes to administration and record keeping. We need flawless paperwork and conversation audit trails to ensure we are providing the very best and most compliant service to our customers.
And you’ll be a decision maker when it comes to escalation and liaison, passing on the most complex queries to seasoned pros in specific disciplines – pro’s you’ll learn from and work closely alongside day in day out.
Day to day:
You’ll respond to queries coming in by telephone, email and via our ticket system – quickly, efficiently and professionally.
You’ll probe for additional information using your conversational and rapport building skills
You’ll nimbly navigate our systems and become an expert at working out the best routes to get accurate information fast. You’ll continually improve your knowledge of HR Ops through research, review and debate with your colleagues. Every day is a learning day!
About You:
Experience of working in a high volume, fast paced customer service or HR Environment
An understanding of HR policies, procedures and benefits
Excellent written and verbal communication skills.
Fantastic interpersonal skills – listening, empathy, assurance, confidence.
Flexibility and collaboration
A great understanding of systems and the ability to learn – constantly.
About Our Benefits:
Competitive salary
Amazing opportunity for personal growth and development – worldwide
An environment where fun, innovation, creativity and care for employees and the environment are core values
The chance to be part of something new and hugely exciting
Great benefits including robust and affordable medical, dental and vision, generous PTO, retirement match and free access to all our attractions across the globe
Be part of a unique business with a great reputation
HOURLY RATE: $16.00 - $18.00 per hour
About Us:
Merlin Entertainment is a business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

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