Job description

Company Description:

At Auro Hotels, we strive to be a beacon of excellence in hospitality. Auro Hotels began in 1973 as JHM Hotels, opening Sunset Motel in California. Today, we have grown to a full-service hotel provider, operating properties in the US and India. Our people make us a different kind of hospitality company. We have earned a reputation for excellence in everything we do, but our purpose is greater than our day-to-day business. We seek to elevate the experience of our guests, associates, owners, and communities every day.

Headquartered in Greenville, SC, with additional offices in Atlanta, Georgia and Surat, India, Auro Hotels has developed, owned, and operated hotels for 47 years. Employing more than 2,000 hospitality professionals, the company currently owns and operates 33 hotels with over 6,450 guestrooms, operating under such well-known brands as Marriott, Hilton, and Hyatt. We invite you to explore Auro Hotels.

Job Purpose

The purpose of the Human Resource Specialist is to oversee the Human Resources Administrative function ensuring a high level of guest satisfaction and service, compliance; effective inter-hotel communications, training, execution of HRIS system compliance, Benefits Administration, meaningful associate relations, FMLA assistance, Employment verifications, and all unemployment verifications for the full-service hotel and select-service hotels which have been assigned to them in the property.

Supervisory Responsibilities

This postion has no direct reports.

Major Responsibilities:

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

• Strong working knowledge of human resources and applicable laws as well as a strong working knowledge of the hospitality industry.
• Conducts recruitment efforts for all personnel; monitors career-pathing program, employee relations counseling, attends job fairs, seminars, meetings and HR events.
• Participates in developing department goals, objectives, and systems.
• Assist GM’s at property with disciplinary actions.
• Advises management of employee relations issues.
• Coordinate all HRIS adjustments, changes, updates, and input for property.
• Coordinate all Performance Evaluations with General Managers for associates in the property.
• Assist associates with benefits including, but not limited to: new hire enrollment, resolve associate coverage claims and card issues, transmit enrollment, dependent changes, cancellation forms in a timely manner; report changes, communications problems, updates and concerns to plans(s), etc. and to manage; maintain on-going contact with providers regarding plan issues/concerns; reconcile benefit provider invoices as assigned.
• Establishes and maintains property records and reports. Participate in staff meetings as requested.
• Coordinate Safety Committees and Meetings with the General Managers within the Property; training materials will be provided by the Director of Training & Development.
• Evaluates reports, decisions, and results of properties in relation to established goals.
• Create and maintain Succession Planning Chart for Property.
• Stays current on Human Resources issues, policies; and compliance practices.
• Responds to associate/manager inquiries regarding policies, procedures, and programs.
• Prepares associate separation notices and related documentation for terminations in property of responsibility.
• Communicate effectively both orally and in writing. Compose clear, well-written, professional correspondence and other written communications.
• Oversees Worker’s Compensation claims for associates at the property; Updates Corporate Human Resources Director of impending issues.
• UKG/Ultipro experience required!

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Human Resources: 5 years (Required)

Work Location: One location

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