Job description

Work for a company where they value you! Now hiring for a HVAC Technician in Philadelphia, PA.

Sears Home Services, is a leading provider of Home Improvement, Protection, and Repair services nationwide. We serve over 10 million customers annually with services including Appliance Repair, Home Warranties, and Home Improvement solutions such as Kitchens, Windows, Doors, Flooring, HVAC, and more. We partner with most of the leading Home Services-related retail brands including Sears to help customers improve their homes and their appliances within.

Pay: $23.00 per hour

Shift: Tuesday - Saturday 8:00AM - 4:30PM

Benefits:

• Comprehensive set of medical, dental, and vision benefits, with an additional $4000 annual subsidy for associates with dependents!
• 401k match – Opportunity to contribute to 401k plan, with 100% company match up to 3%
• More ways to earn – Average technician earns $10,000 per year in performance bonuses & sales incentives. Top techs earn more than $100,000 annually
• Plentiful overtime opportunities – Our techs are in high demand. Supplement your income with additional hours!
• Year-round work – With Sears large scale and wide product range, Sears cross trains techs and keeps them busy year round
• Expert paid training – Best in class training program. Tens of thousands of repair techs trained by Sears Technical Institute in the past 60 years. We will teach you the skills you need to succeed!
• Peer mentoring – Onboarding buddy and mentor technicians to help you grow your skills
• Career advancement – Many ways to advance and cross-train to keep growing your career. Our average tenure is >12 years!
• Sears provides company vehicle, uniforms, mobile phone, fuel card & industry-leading app that eliminates paperwork and provides technical support

The HVAC Service Technician is responsible for providing timely and quality repairs of customers' products (Heat Pumps, Heating Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers) while maintaining the highest level of customer service. Additionally, this position promotes and sells additional products and services that directly impact the profitability of the Company.

Job Scope: Responsible for improving and maintaining high and acceptable performance metrics and productivity goals; achieving targeted quality scores; and maintaining targeted material, labor and service costs as set forth by management.

Job Duties/Responsibilities:

• Performs timely and quality repairs in resolving customer complaints and provides direction and mentors Preventative Maintenance Check Technician as applicable.
• Diagnoses and repairs appliances and equipment in the customer's home and gives the customer an accurate estimate of the cost of repair if applicable.
• Maintains high level of customer satisfaction through efficient and timely customer resolution.
• Follows the Value Added Services and Products (VASP) Process (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems and other Home Improvement items as appropriate) by effectively communicating the benefits to the customer, when applicable.
• Maintains the highest level of service standards and communicates openly with the District Technical Manager to assist as needed with resolving customer issues.
• Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition.
• Completes all Break/Fix Technician training elements within required timeframes.
• Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products and clearly articulates complex HVAC issues in simplified terms to ensure customer understanding
• Possesses the ability to independently replace compressors, evaporator coils, condenser coils, and full condensing units. Experience repairing and replacing ductwork and diagnosing air flow problems.
• Performs other duties as assigned

Required Skills:

• Applicable CFC License
• Ability to read, write and speak English and apply written text of a technical nature in order to answer questions, solve problems or complete job tasks
• Complete knowledge of all tools, equipment and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units including extensive brazing experience
• Ability to receive truck stock at home if a Company vehicle is retained at the Break Fix Technician's residence or other location
• Ability to do off season installs and work variable and flexible hours, including significant overtime as needed, along with overnight and Sunday service as needed
• Ability to follow appropriate industry specific regulations related to the handling of hazardous materials
• Ability to frequently bend, stoop, kneel, stretch, twist, reach and climb & lift/carry up to 70 lbs while accessing various interior and exterior landscapes with different levels of terrain
• "Ability to drive and travel long distances of over 5 hours, in various weather conditions and in various demographic areas "
• Must be able to read and understand schematic diagrams. Must have working knowledge of subheat and supercool
• Ability to possess valid vehicle insurance.

Preferred Skills:

• High school diploma or General Education Degree (GED)
• 1+ years of experience in Residential HVAC

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Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Application Question(s):

• The shift available starts at 8:00AM until the duties are completed. Are you available to work flexible hours?
• This position requires the ability to perform heavy lifting, up to 70 lbs. Do you wish to continue?
• This is an hourly position paid at $23.00 an hr. Do you wish to continue?
• What is the best phone number and email address to reach you in regards to this job?
• The work location for this role is Philadelphia, PA. Are you available to commute to this location?

Education:

• High school or equivalent (Required)

Experience:

• residential HVAC repair: 1 year (Required)
• Oil furnace (and/or) burner: 1 year (Required)
• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)
• CFC certification (Required)

Work Location: On the road

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